{
  "brand": "DialerBee",
  "category": "Multilingual AI Contact Center Platform",
  "summary": "DialerBee is the multilingual AI contact center platform for BPOs, collections teams, telecom resellers, and regulated contact centers.",
  "publisher": "BroadNet Technologies",
  "company": {
    "name": "BroadNet Technologies",
    "founded": "2004",
    "years_in_telecom": 22,
    "headquarters": "Beirut, Lebanon",
    "source": "https://dialerbee.com/about/team/"
  },
  "url": "https://dialerbee.com/",
  "languages": [
    "English",
    "Arabic",
    "Spanish",
    "French",
    "German",
    "Italian",
    "Turkish",
    "Hindi",
    "Urdu",
    "Portuguese",
    "Indonesian"
  ],
  "language_details": [
    {
      "code": "en",
      "name": "English",
      "native": "English",
      "dir": "ltr"
    },
    {
      "code": "ar",
      "name": "Arabic",
      "native": "العربية",
      "dir": "rtl"
    },
    {
      "code": "es",
      "name": "Spanish",
      "native": "Español",
      "dir": "ltr"
    },
    {
      "code": "fr",
      "name": "French",
      "native": "Français",
      "dir": "ltr"
    },
    {
      "code": "de",
      "name": "German",
      "native": "Deutsch",
      "dir": "ltr"
    },
    {
      "code": "it",
      "name": "Italian",
      "native": "Italiano",
      "dir": "ltr"
    },
    {
      "code": "tr",
      "name": "Turkish",
      "native": "Türkçe",
      "dir": "ltr"
    },
    {
      "code": "hi",
      "name": "Hindi",
      "native": "हिन्दी",
      "dir": "ltr"
    },
    {
      "code": "ur",
      "name": "Urdu",
      "native": "اردو",
      "dir": "rtl"
    },
    {
      "code": "pt",
      "name": "Portuguese",
      "native": "Português",
      "dir": "ltr"
    },
    {
      "code": "id",
      "name": "Indonesian",
      "native": "Bahasa Indonesia",
      "dir": "ltr"
    }
  ],
  "language_count": 11,
  "language_scope": "Interface, AI voice agent, AMD and transcription",
  "language_ai": "Language-aware AI across voice, AMD and transcription",
  "channels": [
    "voice",
    "whatsapp",
    "sms",
    "email"
  ],
  "dialing_modes": [
    "preview",
    "power",
    "progressive",
    "predictive"
  ],
  "ivr_node_types": 40,
  "report_types": 15,
  "inbound": true,
  "outbound": true,
  "ai_voice_agent": {
    "name": "Layla",
    "billing": "usage-billed add-on on Professional and Enterprise",
    "price_per_minute_usd": 0.6,
    "price_note": "managed AI; bring-your-own model keys use a flat monthly fee",
    "page": "https://dialerbee.com/features/ai-voice-agent/"
  },
  "agent_assist": true,
  "byoc": true,
  "byoc_note": "Patterns B and C carry no per-minute platform fee because DialerBee does not carry the voice.",
  "multi_tenant": true,
  "white_label": true,
  "free_trial_days": 14,
  "free_trial_credit_card_required": false,
  "pricing": {
    "model": "per agent",
    "currency": "USD",
    "plans": [
      {
        "name": "Starter",
        "price": {
          "amount": 69,
          "currency": "USD",
          "unit": "per agent per month",
          "display": "$69/agent/mo"
        },
        "agent_limit": "Up to 20 agents",
        "tagline": "For small contact center teams running their first queues and campaigns.",
        "features": [
          "Up to 20 agents",
          "Inbound queues and DIDs",
          "Preview and power dialing",
          "Basic IVR flows",
          "Basic AMD (beep detection)",
          "Standard reports",
          "30-day recording retention",
          "WebRTC softphone",
          "CRM iframe integration",
          "Email support"
        ]
      },
      {
        "name": "Professional",
        "price": {
          "amount": 129,
          "currency": "USD",
          "unit": "per agent per month",
          "display": "$129/agent/mo"
        },
        "agent_limit": "Up to 100 agents",
        "tagline": "For growing operations that need omnichannel, AI and live supervision.",
        "features": [
          "Up to 100 agents",
          "All 4 dialing modes",
          "IVR builder with all 40 node types",
          "Omnichannel inbox (WhatsApp, SMS, email)",
          "Surveys, CSAT and NPS",
          "Appointments and reminders",
          "Live agent assist and transcription",
          "All 15 reports plus Insights",
          "AI-powered AMD with tenant-scoped tuning",
          "90-day recording retention",
          "API keys and webhooks",
          "Priority support and CSM"
        ]
      },
      {
        "name": "Enterprise",
        "price": {
          "amount": null,
          "currency": null,
          "unit": null,
          "display": "Custom"
        },
        "agent_limit": "Unlimited agents",
        "tagline": "For large and multi-tenant operations with their own SLA and API needs.",
        "features": [
          "Unlimited agents",
          "Everything in Professional",
          "Operations center",
          "All 15 reports, Insights and branded PDF",
          "Full API access",
          "Custom compliance rules",
          "1-year recording retention",
          "White-label option",
          "Multi-tenant management",
          "Dedicated CSM",
          "99.95% uptime SLA"
        ]
      }
    ],
    "annual_discount_percent": 20,
    "per_minute_platform_fee": false,
    "carrier_minutes": "Billed by your carrier",
    "page": "https://dialerbee.com/pricing/"
  },
  "security": {
    "soc2": "planned",
    "programme_status": [
      {
        "control": "Encryption (TLS + AES-256)",
        "status": "Implemented"
      },
      {
        "control": "Role-based access control",
        "status": "Implemented"
      },
      {
        "control": "Multi-tenant isolation (RLS)",
        "status": "Implemented"
      },
      {
        "control": "Append-only audit logs",
        "status": "Implemented"
      },
      {
        "control": "Signed recording URLs",
        "status": "Implemented"
      },
      {
        "control": "Backup & restore testing",
        "status": "Implemented"
      },
      {
        "control": "Infrastructure monitoring",
        "status": "Implemented"
      },
      {
        "control": "SOC 2 Type II",
        "status": "Planned"
      },
      {
        "control": "Single sign-on (OIDC, SAML) and SCIM",
        "status": "Implemented"
      },
      {
        "control": "Two-factor sign-in and IP allow-list",
        "status": "Implemented"
      },
      {
        "control": "Penetration testing",
        "status": "Planned"
      }
    ],
    "page": "https://dialerbee.com/trust/"
  },
  "compliance": {
    "jurisdiction_packs": [
      "UAE TDRA",
      "KSA CST",
      "Jordan TRC",
      "Bahrain TRA"
    ],
    "wording": "compliance-supporting controls",
    "disclaimer": "DialerBee does not provide legal advice or guarantee regulatory compliance.",
    "page": "https://dialerbee.com/features/compliance/"
  },
  "certifications": [],
  "contacts": {
    "general": "hello@dialerbee.com",
    "sales": "sales@dialerbee.com",
    "security": "security@dialerbee.com",
    "fact_corrections": "hello@dialerbee.com"
  },
  "links": {
    "facts_page": "https://dialerbee.com/press/facts/",
    "press": "https://dialerbee.com/press/",
    "pricing": "https://dialerbee.com/pricing/",
    "trust": "https://dialerbee.com/trust/",
    "benchmarks": "https://dialerbee.com/benchmarks/",
    "case_studies": "https://dialerbee.com/case-studies/",
    "case_studies_note": "Illustrative scenarios, not measured customer results",
    "about": "https://dialerbee.com/about/",
    "api_webhooks": "https://dialerbee.com/features/api-webhooks/",
    "integrations": "https://dialerbee.com/integrations/",
    "deployment": "https://dialerbee.com/deployment/",
    "llms_txt": "https://dialerbee.com/llms.txt"
  },
  "facts_page": "https://dialerbee.com/press/facts/",
  "last_updated": "2026-10-07"
}