Platform Overview

Everything your outbound
team needs to close more deals

Connect more live customers. Improve agent productivity. Stay compliant. Scale your operation.

Dialing Modes

Four ways to dial. One click to switch.

Preview

Agent reviews contact info, clicks to dial when ready. Full control for high-value conversations. Best for complex sales.

Best for: Complex B2B sales

Power

Auto-dials next contact immediately after each call. Maximum call volume. Zero idle time between conversations.

Best for: High-volume campaigns

Progressive

One call per available agent. Perfectly balanced pacing. Zero abandoned calls. Designed for compliance-sensitive workflows at any scale.

Best for: Regulated industries

Predictive

ML-driven pacing algorithm maximizes throughput while keeping abandon rate under 3%. Simulator-gated for safety.

Best for: Large teams (50+ agents)

Exclusive Technology

AMD that learns from every call

Not beep detection. DialerBee transcribes the first 3 seconds of audio and classifies the transcript as human or machine. Agent corrections can feed tenant-scoped tuning workflows, helping improve accuracy over time.

Transcript-based detection — 'Hello?' vs 'Hi, you've reached...'
Agent override button rescues false positives in real time
Per-carrier accuracy tuning across 231 area codes
Tenant-scoped tuning from agent feedback
Admin dashboard with live accuracy gauges and review queue
Unlike traditional beep-based AMD, DialerBee uses transcript classification and agent feedback to continuously improve accuracy
AMD Intelligence Dashboard
Agent Desktop with CRM

Browser-based agent workspace with WebRTC softphone, customer context, and CRM iframe

Agent Experience

Browser-based. Zero installs.

Three-column agent workspace runs entirely in the browser. WebRTC softphone, CRM iframe with merge fields, dispositions with callback scheduling, speed transfer presets, and conference calling.

WebRTC Softphone
Chrome, Edge, Firefox. HD audio.
CRM Iframe
Customer data loaded automatically.
Speed Transfer
One-click warm transfer presets.
Dispositions
Configurable codes + callbacks.
Dial Pad
Manual dial + DTMF + conference.
Agent Break
Break state blocks new calls.

Supervisor Power

See everything. Coach in real time.

Real-time wallboard. Listen to any active call. Whisper coaching that only the agent hears. Barge in to save a deal. Automated coaching rules. Performance metrics at a glance.

Live Wallboard
Real-time agent status. Who's on call, who's idle, who's on break.
Silent Listen
Monitor any call without either party knowing. Zero latency.
Whisper
Speak to the agent without the customer hearing. Live coaching.
Barge-In
Join as a third party. Save deals. Handle escalations.
Coaching Rules
Automated prompts on call connect, transfer, or disposition.
Supervisor Wallboard

Live agent status, call monitoring, whisper coaching, and performance metrics

Compliance Built In

Compliance-supporting controls before every dial.

Configurable default-deny policies can block and log calls that fail required checks.

DNC / DNCR

Auto-synced Do Not Call lists. TDRA, TCPA, CITC, NTRA. Updated daily.

Calling Hours

Jurisdiction-aware. UAE Sun-Thu 9-18. US state-by-state TCPA.

Consent Tracking

Proof of consent with URL, IP, timestamp. Full audit trail.

CLI Ownership

Caller ID verified per tenant per jurisdiction. No spoofing.

Audit Log

Every decision logged. Immutable. Append-only. Rule-versioned.

Default-Deny

Error? Blocked. Timeout? Blocked. Unknown rule? Blocked.

Call Recordings with search and playback

Recordings & Reports

Every call recorded. Every metric tracked.

100% call recording with signed URL playback, legal hold, and configurable retention. Real-time campaign analytics. CDR exports. QA scorecards for quality management.

Call Recording
100% recorded. Signed URLs. Legal hold. MP3 format.
CDR Reports
Filter by agent, campaign, date, disposition.
Campaign Analytics
Contact rate, connect rate, pacing metrics.
QA Scorecards
Evaluation templates. Scoring rubrics. Agent coaching.
CSV Export
Push any report to your BI tool.
Agent Performance
AHT, connect rate, wrap-up time, streaks.

Campaign Management

From CSV upload to first dial in minutes

CSV Upload & Validation

Import contacts with auto-validation. Phone format check, dedup, and DNC screening — all automatic.

Lead Group Management

Organize leads into logical groups. Assign multiple lists per campaign. Track contact lifecycle from new to completed.

Contact Retry Rules

Automatic retry scheduling for failed contacts. Configurable retry intervals and max attempts per campaign.

Callback Scheduling

Agents schedule callbacks from the disposition popup. System auto-dials the contact at the scheduled time.

Custom Fields

Define custom fields per campaign — text, number, dropdown, date. Auto-populated in agent webforms.

Campaign Validation

Pre-flight checks before launch: CLI ownership, list readiness, queue assignment, compliance rules.

Omnichannel & Integrations

Voice, WhatsApp, SMS — one thread

WhatsApp Follow-Up

Template-based messaging with merge fields. Media support. Delivery tracking.

SMS Follow-Up

Text right after the call. Built-in A2P integration. Status tracking.

Customer 360

30-day interaction history across all channels. One view per customer.

Voicemail Drop

Auto-drop voicemail on AMD detection. Template library. One-click from agent.

IVR Builder

Visual drag-and-drop. 12 node types. Queue routing with skill matching.

CRM Integration

Salesforce, HubSpot, custom webhooks. Auto-enrich contacts. Sync notes.

REST API

Every feature accessible via API. Webhooks for real-time events. Full documentation.

BYOC Support

Bring your own SIP trunks. du, Etisalat, BroadNet, or any SIP provider. No per-minute markup.

And so much more

Every feature you need to run a world-class outbound operation — built in, not bolted on.

Local Presence
1,400+ DIDs match customer area code. Local presence can improve answer rates depending on market, carrier, and list quality.
Multi-Tenant
Complete data isolation per client. RLS-enforced. Built for resellers.
White-Label
Your brand, domain, pricing. Our engine under the hood.
Agent Gamification
Call streaks, daily targets, leaderboards. Motivate your team.
Transcription & AI Summaries
Full call transcription in 9 languages with AI summaries, sentiment analysis, and keyword spotting.
Queue Management
Skill-based routing. Wait messages. Callback scheduling from queue.
Team Management
Hierarchical teams. Role-based access. Supervisor scoping.
RTL & Arabic
Full Arabic language support. RTL-first layout. Multi-language.
Audit Trail
Every action logged. Immutable. Append-only. Compliance-ready.
Agent States
Available, on-call, wrap-up, break, training, back-office. All tracked.
Tenant Settings
Per-tenant configuration. Feature flags. Recording retention. Compliance rules.
WebSocket Events
Real-time push for call events, agent states, AMD results. Sub-second latency.

See all features live in a demo

15 minutes. Real product. No slides.

Schedule Your Demo