For BPOs
Multi-tenant outbound dialer software for BPOs and outsourced contact centers
Manage multiple clients on one platform. Isolated data, separate compliance rules, white-label branding, and per-client reporting.
Quick answer
What is DialerBee for BPOs? DialerBee is a multi-tenant outbound dialer for BPOs and outsourced contact centers with PostgreSQL RLS-enforced client isolation, white-label branding, per-client compliance rules, BYOC support, partner admin portal, and AI-powered AMD in 9 languages. Manage unlimited clients on one platform with complete data separation.
Client Management
One platform. Unlimited clients.
Multi-Tenant Architecture
Each client gets fully isolated data, users, campaigns, and settings. No cross-contamination.
Data Isolation
Row-level security enforced at the database layer. Client A never sees Client B data. Ever.
Client-Level Compliance
Different DNC lists, calling hours, and consent rules per client. Per-jurisdiction configuration.
White-Label Option
Your brand, your domain, your login page. DialerBee runs invisibly under the hood.
Operations
Run your BPO like a business
Client Reporting
Per-client dashboards, CDR exports, and campaign analytics your clients can access directly.
Recording Retention
Configurable retention periods per client. Legal hold support. Signed URL playback.
Partner Portal
Give your clients read-only access to their own campaigns, reports, and recordings.
BYOC Support
Bring your own SIP trunks per client. Route each client through their preferred carrier.
Agent Management
Supervisor Scopes & Agent Management
Hierarchical Team Structure
Organize agents into teams, assign supervisors, scope visibility per client.
Agent Pool Assignment
Assign agents to specific campaigns or float across clients based on demand.
Permission Granularity
7 role levels from platform admin to agent. Control who sees what at every level.
Campaign-Level Controls
Per-campaign pacing, DID assignment, compliance rules, scheduling, and retry logic.
Onboarding & Reporting
Client Onboarding & Reporting
Fast Tenant Setup
Spin up a new client environment in minutes with templated compliance, users, and campaigns.
Client-Scoped Dashboards
Every report, KPI, and export is isolated to the client — no cross-tenant data leakage.
Billing & Usage Exports
Track minutes, calls, seats, and storage per client. Export for invoicing or billing integration.
SLA & Performance Reports
Client-facing reports for connect rate, abandon rate, talk time, and compliance status.
Frequently asked questions
How does DialerBee isolate data between BPO clients?
DialerBee uses PostgreSQL Row-Level Security (RLS) to enforce tenant boundaries at the database layer. Each client gets fully isolated data, users, campaigns, recordings, and compliance rules. No client can ever access another client's data, even through API queries.
Can I white-label DialerBee for my BPO clients?
Yes. DialerBee's white-label platform lets you run the dialer under your own brand with a custom domain, login page, and CSS theming. Your clients never see DialerBee branding. You control pricing, feature gating, and support escalation paths.
Can different BPO clients have different compliance rules?
Each tenant gets independent compliance configuration including DNC lists, calling-hour windows, consent tracking rules, retry limits, and regulatory profiles. A TCPA-regulated US client can run alongside a TDRA-regulated UAE client on the same platform with completely separate policies.
How fast can I onboard a new BPO client?
New client tenants can be provisioned in minutes from the partner admin portal. Templated compliance rules, user roles, and campaign configurations accelerate setup. Agents can start dialing the same day the tenant is created.
Does DialerBee support BYOC for BPOs with existing carrier contracts?
Yes. BPOs can bring their own SIP trunks and connect them per client. Route each client through their preferred carrier with no per-minute platform markup. Multi-carrier routing with automatic failover is supported, and you can assign different trunks to different clients or campaigns.
Scale your BPO with DialerBee
See how multi-tenant isolation, white-label branding, and per-client compliance work in a live demo.