Call Recording

Every call recorded. Every recording secured.

100% automatic recording with signed URL playback, legal hold, configurable retention, and powerful search. MP3 or WAV. Multi-tenant isolated.

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Quick answer

What call recording does DialerBee provide? DialerBee records 100% of outbound and inbound calls automatically. Recordings are stored in MP3 or WAV format with signed URL playback via MinIO — no permanent public links. Features include legal hold (preserving recordings indefinitely for litigation or regulatory review), configurable retention policies per campaign or tenant, powerful search by agent/date/campaign/disposition/duration/phone number, bulk compliance exports with CSV manifests, per-tenant storage isolation, and storage usage monitoring. Recordings integrate with QA scorecards for quality scoring, call transcription for AI summaries, and compliance autopilot for audit evidence. Available in multi-tenant deployments with complete recording isolation between tenants.

The Problem

Missing recordings are missing evidence

Call recording seems simple until something goes wrong. A customer disputes what was said on a call. A regulator requests proof of consent. A legal team needs recordings for litigation. At that point, you discover the gaps: missing recordings, expired storage, no way to search by criteria, and no legal hold capability. The evidence you need is either gone or buried in an unsearchable archive.

The problem is not just capturing audio — it is the entire lifecycle of recording management. How are recordings stored and secured? Who can access them? How long are they retained? Can you find a specific recording from three months ago in seconds? Can you prevent a recording from being deleted when litigation requires preservation? Most dialer platforms treat recording as an afterthought — a simple on/off toggle with minimal management capabilities.

For regulated industries, the stakes are even higher. Financial services, healthcare, and collections teams operate under recording requirements that demand configurable retention, secure access, and audit-ready exports. A recording system that cannot produce evidence on demand is a compliance liability, not an asset.

100%
Of calls need recording
in regulated outbound operations
Seconds
To find any recording
not hours of manual searching
Indefinite
Legal hold retention
until litigation or review concludes

How It Works

Capture, store, secure, and search every call

DialerBee's recording infrastructure is designed for regulated outbound operations where every call matters. Recording happens automatically for every call — no agent action required, no calls missed. Recordings are stored securely with time-limited access URLs, managed with configurable retention policies, and searchable across any criteria. Legal hold prevents deletion when preservation is required.

Step 01

Record

Every outbound and inbound call is recorded automatically. No agent action required. No calls missed. Supports both MP3 (storage efficient) and WAV (maximum fidelity).

Step 02

Secure

Recordings are accessed via time-limited signed URLs generated through MinIO. No permanent public links. Per-tenant storage isolation. All access is logged.

Step 03

Search

Find any recording by agent, date range, campaign, disposition, duration, or phone number. Instant results from full-text metadata search across your entire archive.

Step 04

Preserve

Legal hold locks recordings against automatic deletion. Retention policies manage the lifecycle of everything else. Compliance exports package recordings with metadata.

Side-by-Side Comparison

DialerBee recording vs basic recording

Capability Basic Recording DialerBee
Capture Optional — agent must start Automatic 100% — no calls missed
Format Single format MP3 or WAV configurable per campaign
Access security Direct download links Time-limited signed URLs with access logging
Legal hold Not available Lock recordings against automatic deletion
Retention Single global policy Per-campaign and per-tenant policies
Search By date only Agent, campaign, disposition, duration, phone number
Compliance export Manual download one-by-one Bulk ZIP with CSV manifest
Multi-tenant Shared storage Per-tenant isolated storage and access

Management & Search

Find any recording in seconds

Recording capture is table stakes. What separates DialerBee's recording system is the management layer — the ability to search, organize, export, and protect recordings throughout their lifecycle. When a regulator requests evidence, you need recordings in minutes, not days. When a legal team places a hold, you need certainty that those recordings cannot be accidentally deleted. When storage costs grow, you need granular retention policies that balance compliance requirements with cost efficiency.

Retention Policies

Set automatic retention periods per campaign or tenant. Recordings are purged on schedule unless held. Different campaigns can have different retention windows.

Storage Management

Monitor storage usage per tenant, campaign, and time period. Alerts when approaching storage limits. Usage data available via API for billing integration.

Compliance Exports

Bulk export recordings with metadata for auditors and regulators. ZIP packages with CSV manifests include agent, date, campaign, disposition, and duration.

Format Configuration

Choose MP3 for storage efficiency or WAV for maximum audio fidelity. Configurable per campaign or globally. Format choice affects storage consumption and export sizes.

Recording Analytics

Track recording volume, storage consumption, and access patterns. Identify campaigns with high recording volume and optimize retention policies accordingly.

Transcription Integration

Recordings feed directly into DialerBee's call transcription system. Get AI summaries, keyword spotting, and sentiment analysis alongside every recording.

Use Cases

Call recording for every industry

Collections

Record every debt recovery call for dispute resolution and regulatory compliance. Legal hold preserves recordings during litigation. Consent verification attached to each recording.

BPOs

Per-client recording isolation with independent retention policies. Each client's recordings are stored and managed separately. Bulk exports for client audits.

Banking & Insurance

KYC verification calls, policy renewals, and claims follow-ups recorded with audit-ready metadata. Long retention periods for financial regulatory requirements.

Sales Teams

Record sales calls for coaching and training. QA scorecards integrate directly with recordings. Identify winning techniques from top performer calls.

Quality Assurance

Built-in QA scorecards score recorded calls against custom criteria. Inline playback during scoring. Coaching notes attached to specific recordings.

Legal & Compliance

Legal hold prevents deletion during active matters. Compliance exports package recordings with metadata. Immutable access logs for chain of custody.

Technical Specifications

Under the hood

Recording mode Automatic 100% — every outbound and inbound call
Formats MP3 (storage efficient) or WAV (maximum fidelity), configurable per campaign
Storage MinIO object storage with per-tenant isolation
Access security Time-limited signed URLs with configurable expiry and access logging
Legal hold Lock recordings against automatic deletion for litigation or regulatory review
Retention Configurable per campaign and per tenant with automatic purge scheduling
Search By agent, date range, campaign, disposition, duration, phone number
Compliance export Bulk ZIP packages with CSV manifests and full metadata
Storage monitoring Per-tenant and per-campaign usage with threshold alerts
Transcription Direct integration with 9-language call transcription and AI summaries
QA integration Inline playback during scorecard scoring with coaching notes
API access Recording metadata and signed playback URLs via REST API

Related features

Call Transcription

Transcribe recordings in 9 languages with AI summaries and sentiment.

QA Scorecards

Score recorded calls against custom quality criteria.

Compliance Autopilot

Immutable audit logs and default-deny pre-dial checks.

Supervisor Tools

Historical replay with full call timeline and recordings.

Frequently asked questions about call recording

Are all calls recorded automatically?
Yes. Every outbound and inbound call is recorded automatically without any agent action. No calls are missed. Recording can be configured per campaign or globally, and supports both MP3 (storage efficient) and WAV (maximum audio fidelity) formats.
How does legal hold work for call recordings?
Recordings placed on legal hold are preserved indefinitely and excluded from automatic retention-based deletion. This is designed for litigation, regulatory review, or dispute resolution where recordings must be preserved regardless of normal retention policies. Legal holds can be applied to individual recordings or bulk selections.
How are call recordings secured?
Recordings are accessed via time-limited signed URLs generated through MinIO. There are no permanent public links. Each URL expires after a configurable period, and all access is logged. Per-tenant storage isolation ensures one tenant cannot access another's recordings through the UI or API.
Can I export recordings for auditors or regulators?
Yes. DialerBee supports bulk export of recordings with metadata in ZIP packages including CSV manifests. You can filter exports by agent, date range, campaign, or disposition to generate exactly the evidence package auditors need. Exports include full metadata for chain of custody.
What retention policies are available?
Retention policies are configurable per campaign and per tenant. Set automatic purge schedules from days to years. Different campaigns can have different retention windows based on regulatory requirements. Recordings on legal hold are excluded from automatic purge regardless of retention policy.
Is call recording isolated between tenants?
Yes. Call recordings are stored and accessed per tenant with complete isolation enforced at the storage layer. Each tenant has independent retention policies, legal hold controls, and storage monitoring. No tenant can ever access another tenant's recordings through the UI or API.
Does recording integrate with transcription and QA?
Yes. Recordings feed directly into DialerBee's call transcription system for AI summaries, keyword spotting, and sentiment analysis in 9 languages. QA scorecards provide inline playback during scoring, so reviewers can listen while evaluating against quality criteria.
How do I search for specific recordings?
Search recordings by agent, date range, campaign, disposition, duration, or phone number. Instant results from full-text metadata search across your entire archive. Results can be filtered, sorted, and exported for further analysis.

See call recording in action

Book a demo and experience secure, searchable call recording built for regulated outbound teams.

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