US Regional Guide
Outbound calling in the United States.
Operational considerations for outbound calling under TCPA, TSR, and state-level regulations. DNC, STIR/SHAKEN, consent, and calling hours.
Quick answer
DialerBee provides an outbound calling guide for the United States covering TCPA, TSR, state-level telemarketing regulations, the National DNC Registry, STIR/SHAKEN caller ID authentication, consent requirements, and per-timezone calling-hour enforcement. DialerBee supports 9 languages, per-state compliance rule configuration, real-time abandon-rate monitoring, BYOC SIP routing, and immutable audit trails for litigation defense.
Key Considerations
What to know about US outbound calling
TCPA
The Telephone Consumer Protection Act regulates telemarketing calls, autodialed calls, and prerecorded messages. DialerBee provides configurable compliance checks for TCPA requirements.
Consent Requirements
TCPA requires prior express written consent for certain call types. DialerBee tracks consent type, source, timestamp, and expiry per contact.
National DNC Registry
The FTC National Do Not Call Registry must be checked before telemarketing calls. DialerBee supports internal and external DNC list enforcement.
Calling Hours
Federal rules restrict telemarketing calls to 8am-9pm in the consumer's local time. Many states have stricter windows. DialerBee enforces per-timezone calling hours.
Additional Considerations
STIR/SHAKEN, state laws, and abandon rates
STIR/SHAKEN
Caller ID authentication framework required by the FCC. DialerBee supports BYOC carriers with STIR/SHAKEN attestation.
State-Level Regulations
Many US states have telemarketing laws stricter than federal rules. DialerBee supports per-state compliance rule configuration.
Abandon-Rate Limits
TSR limits abandon rates to 3% per campaign per 30-day period. DialerBee monitors abandon rates in real time with automatic pacing adjustments.
Caller ID / CLI
Transmitting misleading caller ID is prohibited under the Truth in Caller ID Act. DialerBee ensures valid, registered CLIs per campaign.
Retry Rules
Excessive contact attempts increase TCPA litigation risk. DialerBee enforces configurable retry caps and cooling periods.
Recording Consent
Recording laws vary by state — some require all-party consent. DialerBee supports configurable recording announcements per state.
How DialerBee Helps
Tools for US compliance
Default-Deny Checks
Every dial is checked against DNC, consent, calling hours, and retry limits before it connects. Configurable per campaign.
Per-Timezone Hours
Automatic calling-hour enforcement across all US time zones. State-level overrides supported.
Immutable Audit Trail
Every compliance check, consent record, and blocked call logged with tamper-evident records for litigation defense.
Frequently Asked Questions
Does DialerBee support TCPA compliance checks?
Can DialerBee enforce calling hours across US time zones?
Does DialerBee support STIR/SHAKEN caller ID authentication?
Can DialerBee handle state-level telemarketing regulations?
Related
This page is for operational education only and is not legal advice. Regulations change. Customers should consult qualified counsel.
Ready to dial in the US?
Book a demo and see how DialerBee supports compliant outbound calling in the US market.