Per-Agent vs Per-Minute Pricing

Per-minute fees punish volume. Per-agent pricing rewards it.

Per-minute platform fees make every extra call more expensive. DialerBee charges per agent — so the more you dial, the lower your effective cost per call.

See the Pricing Model

Quick answer

How does per-agent pricing compare to per-minute dialer fees? DialerBee uses flat per-agent pricing with no per-minute platform fees, so the more calls your team makes, the lower your effective cost per call. Per-minute pricing penalizes high-volume teams with costs that grow linearly with every call, while per-agent pricing provides budget certainty and rewards productivity.

Pricing Model Comparison

Two models, very different economics

Factor	Per-Minute Pricing	DialerBee Per-Agent
Cost Structure	Grows with every call minute	Flat fee per agent seat
Budget Predictability	Unpredictable — varies with volume	Fixed monthly cost, no surprises
High-Volume Incentive	More calls = higher bill	More calls = lower cost per call
Scaling Cost	Linear — doubles with double volume	Flat — same fee regardless of volume
Cost Transparency	Complex per-minute calculations	Simple per-agent pricing
Budget Planning	Requires call volume forecasting	Headcount-based, easy to budget

Cost at Scale

Per-minute costs escalate fast

Example: 200 calls/agent/day, 2 min avg call, $0.02/min platform fee vs flat per-agent pricing.

20 Agents

Per-minute: 20 x 200 x 2 x $0.02 = $160/day ($4,800/mo). Per-agent: predictable flat fee. Savings start immediately at even small team sizes.

50 Agents

Per-minute: 50 x 200 x 2 x $0.02 = $400/day ($12,000/mo). Per-agent: flat fee scales linearly with headcount, not call volume.

100 Agents

Per-minute: 100 x 200 x 2 x $0.02 = $800/day ($24,000/mo). Per-agent: same flat fee per seat. The more calls each agent makes, the more you save.

Why Per-Agent Wins

Predictable costs, unlimited upside

Budget Certainty

Know your platform cost before the month starts. No surprise invoices based on call volume spikes.

Dial Without Fear

Agents can make as many calls as needed without driving up the platform bill. Volume is rewarded, not penalized.

Better Unit Economics

As agent productivity increases, your effective cost per call decreases. Efficiency gains flow to your bottom line.

Frequently Asked Questions

Does per-agent pricing mean unlimited calls?

DialerBee charges a flat fee per agent seat. There are no per-minute platform fees on top. Your telecom costs depend on your carrier rates via BYOC, but the dialer platform cost stays predictable.

Which pricing model is better for high-volume teams?

Per-agent pricing benefits high-volume teams because the platform cost stays flat regardless of how many calls each agent makes. Per-minute pricing penalizes volume by increasing costs linearly with call minutes.

Do I still pay carrier costs with per-agent pricing?

Yes. Per-agent pricing covers the dialer platform. Carrier costs (SIP minutes) are separate and handled through your own SIP trunks via BYOC. This gives you full transparency into both cost lines.

How does DialerBee pricing work for BPOs with multiple clients?

BPOs pay per agent seat across all client campaigns. Since pricing is not per-minute, you can run high-volume campaigns for multiple clients without platform costs escalating unpredictably.

Is there a minimum number of agents?

Contact our sales team for current minimum seat requirements and pricing tiers. We offer plans for teams of various sizes.

Pricing BYOC vs Bundled Telecom BPO Dialer

See how much you would save

Book a demo and we will calculate your exact savings switching from per-minute to per-agent pricing.

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