Per-Agent vs Per-Minute Pricing

Per-minute fees punish volume. Per-agent pricing rewards it.

Per-minute platform fees make every extra call more expensive. DialerBee charges per agent — so the more you dial, the lower your effective cost per call.

See the Pricing Model

Quick answer

Per-minute pricing bills the dialer platform by the minute your agents spend on calls, while per-agent pricing bills a flat monthly fee for each agent seat however much that agent dials. DialerBee is per-agent only: Starter at $69 per agent per month, Professional at $129, and a custom Enterprise tier, with no per-minute platform fee on top. Carrier minutes stay separate and are billed by your carrier, so the platform line on your invoice is the same in a busy month as in a quiet one.

Pricing Model Comparison

Two models, very different economics

Factor	Per-Minute Pricing	DialerBee Per-Agent
Cost Structure	Grows with every call minute	Flat fee per agent seat
Budget Predictability	Unpredictable — varies with volume	Fixed monthly cost, no surprises
High-Volume Incentive	More calls = higher bill	More calls = lower cost per call
Scaling Cost	Linear — doubles with double volume	Flat — same fee regardless of volume
Cost Transparency	Complex per-minute calculations	Simple per-agent pricing
Budget Planning	Requires call volume forecasting	Headcount-based, easy to budget
Setup Time	Quick to sign up, slow to learn what a month really costs	Self-service onboarding included; guided onboarding for SIP, compliance or multi-tenant setups
Control Over Telecom	Platform and minutes bundled into one rate	Platform priced per seat; carrier minutes billed by your own carrier through BYOC
Compliance Controls	Often an add-on or a premium tier	Compliance-supporting controls for TCPA, GDPR, TDRA and CITC on every plan
Languages	Unaffected by the billing model	11 languages across the platform, included in the per-agent price
Main Risk	A productive month arrives as an unbudgeted invoice	Seats sit idle if headcount runs ahead of the work; you right-size seats, not minutes
Best For	Low or occasional volume where a seat would sit idle	BPOs, collections teams and resellers dialling steadily every day

Cost at Scale

Per-minute costs escalate fast

Example: 200 calls/agent/day, 2 min avg call, $0.02/min platform fee vs flat per-agent pricing.

20 Agents

Per-minute: 20 x 200 x 2 x $0.02 = $160/day ($4,800/mo). Per-agent: predictable flat fee. Savings start immediately at even small team sizes.

50 Agents

Per-minute: 50 x 200 x 2 x $0.02 = $400/day ($12,000/mo). Per-agent: flat fee scales linearly with headcount, not call volume.

100 Agents

Per-minute: 100 x 200 x 2 x $0.02 = $800/day ($24,000/mo). Per-agent: same flat fee per seat. The more calls each agent makes, the more you save.

Why Per-Agent Wins

Predictable costs, unlimited upside

Budget Certainty

Know your platform cost before the month starts. No surprise invoices based on call volume spikes.

Dial Without Fear

Agents can make as many calls as needed without driving up the platform bill. Volume is rewarded, not penalized.

Better Unit Economics

As agent productivity increases, your effective cost per call decreases. Efficiency gains flow to your bottom line.

Which Model Fits

When to choose which

A BPO running campaigns for several clients. Your floor is busy by design, and the thing you sell your clients is agent time. A per-minute platform fee turns every productive hour into a larger invoice and makes a campaign quote impossible to hold. Per-agent pricing fits: the platform line is set by headcount, so you can price a client campaign from the seats it needs rather than guessing at minutes.

A collections team working a steady list. Calls are short, volume is high, and most attempts end without a conversation. Under per-minute billing you pay the platform for the misses as well as the contacts, and a harder-working month costs more. Per-agent pricing fits: the cost of pushing more attempts through the same seats is nothing extra on the platform side.

A telecom reseller with its own carrier agreements. A per-minute platform fee sits directly on top of the rate you negotiated, and it comes out of your margin rather than your customer's. Per-agent pricing fits: your platform cost is fixed per seat, your telecom cost is whatever you buy it for, and the difference is yours. Per-minute billing only makes sense where volume is genuinely occasional and a seat would otherwise stand empty.

The Platform

How DialerBee fits

DialerBee prices the platform per agent: Starter at $69 per agent per month, Professional at $129, and a custom Enterprise tier, billed monthly or annually with annual billing saving 20%. One seat covers inbound queues and outbound campaigns. Telecom stays outside that figure, because BYOC connects your own SIP trunks and your carrier bills you directly at your own rates; there is no platform markup on a minute.

Nothing about the billing model thins out the product. Every plan carries compliance-supporting controls for TCPA, GDPR, TDRA and CITC, and the per-call compliance checks run on each attempt: the DNC check against the current list, the calling-hours window per jurisdiction, the consent record, the frequency rule and exclusive caller-ID ownership. Analytics and reporting cover campaign, agent, compliance and cost views, so you can see the cost per connect rather than infer it from a minutes invoice.

Frequently Asked Questions

Does per-agent pricing mean unlimited calls?

DialerBee charges a flat fee per agent seat. There are no per-minute platform fees on top. Your telecom costs depend on your carrier rates via BYOC, but the dialer platform cost stays predictable.

Which pricing model is better for high-volume teams?

Per-agent pricing benefits high-volume teams because the platform cost stays flat regardless of how many calls each agent makes. Per-minute pricing penalizes volume by increasing costs linearly with call minutes.

Do I still pay carrier costs with per-agent pricing?

Yes. Per-agent pricing covers the dialer platform. Carrier costs (SIP minutes) are separate and handled through your own SIP trunks via BYOC. This gives you full transparency into both cost lines.

How does DialerBee pricing work for BPOs with multiple clients?

BPOs pay per agent seat across all client campaigns. Since pricing is not per-minute, you can run high-volume campaigns for multiple clients without platform costs escalating unpredictably.

Is there a minimum number of agents?

There are no minimums on monthly plans. Annual plans require a twelve-month commitment and save 20% against monthly billing. Starter covers up to 20 agents, Professional up to 100, and Enterprise is custom for larger or multi-tenant operations.

How much does DialerBee cost per agent?

Starter is $69 per agent per month and Professional is $129 per agent per month, with a custom Enterprise tier for larger and multi-tenant operations. You can bill monthly or annually, and annual billing saves 20%. Carrier minutes are not part of that figure; your carrier bills them separately.

Are inbound calls charged separately under per-agent pricing?

No. One seat covers inbound queues and outbound campaigns, so an agent who takes queue calls and also runs campaigns is billed once. Carrier minutes are billed by your carrier. Under a per-minute model, every inbound minute is another line on the platform invoice.

Is the AI voice agent included in the per-agent price?

The AI voice agent is a usage-billed add-on, metered by minutes. You can run it on managed keys or bring your own model keys, in which case your model provider bills you directly. The agent seats themselves stay on the flat per-agent fee.

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