Industry
The booking happens while the chair is full
An AI voice agent that takes the booking on the call after checking free-busy, an appointments portal built on a service catalogue with real durations and capacity rules, reminders over SMS, WhatsApp and email, and calendar sync with Google and Microsoft 365.
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Quick answer
What you get
Everything in one workspace
Layla takes the booking
The AI voice agent books, reschedules and cancels during the phone call, after a free-busy check, quoting only prices that are in your service catalogue.
A number that answers
Route an inbound number to a queue, a person, an IVR flow or an AI voice agent, so the phone is answered while the team is with a client.
Day, week and month views
The appointments portal shows the day you are working, the week you are filling and the month you are planning.
Staff assignment
Every appointment belongs to a member of staff, so the diary answers who is doing this, not only what is booked.
Service catalogue
Each service carries its duration, the resources it needs and its price, so a booking knows how long it takes and what it occupies.
Capacity rules
Capacity is enforced at booking time. When a service is full, the booking is refused rather than double-booked.
Notes on the appointment
Notes live on the booking itself, where the person doing the work will actually read them.
Reminders on a policy
Reminders go out over SMS, WhatsApp and email on the policy you set, with a send-now option when the policy is not enough.
ICS attachments
A reminder can carry an ICS attachment, so the appointment lands in the customer's own calendar with one tap.
Google Calendar and Microsoft 365
Sync at organisation scope and to each stylist's own calendar, with free-busy checks before a slot is offered and change notifications coming back.
Booking and delivery reports
Booking reports for what was booked, and a messages-sent report for whether the reminders actually went out.
Booking viewer role
A read-only role for reception cover or an owner who wants to see the diary without changing it.
Layla ships with a beauty salon conversation pack: vocabulary, objections and booking or service flows tuned for this sector, in 11 languages.
See the AI voice agentThe call
The phone rings while the chair is full
In a salon or spa the missed call is the lost booking, and it is missed for a good reason: the person who would answer is with a client. Route the number to an AI voice agent the same way you would route it to a queue.
Layla checks free-busy, offers a time that is genuinely open, and books, reschedules or cancels there and then, quoting only prices that exist in your service catalogue.
- An inbound number can route to a queue, a person, an IVR flow or an AI voice agent
- Free-busy checked before a time is offered
- Book, reschedule and cancel on the call itself
- Only catalogue prices are quoted, so a caller cannot be given a number you do not charge
The diary
A calendar that knows what each service occupies
The appointments portal runs on a service catalogue rather than on free text. Each service has a duration, the resources it needs and its price, so a colour treatment is not booked as though it were a quick trim.
Capacity rules are enforced at the moment of booking. When a stylist or a service is full, the booking is refused rather than accepted and argued about later.
- Day, week and month views, with a column per member of staff
- Durations, resource requirements and capacity rules from the service catalogue
- A booking is refused when capacity is full, rather than double-booked
- Notes on the appointment, and a read-only booking viewer role
The reminder
The no-show is the cheapest thing to fix
Reminders go out over SMS, WhatsApp and email on the policy you set, so nobody has to remember to send them, and one can be sent immediately from the appointment when something changes. An ICS attachment puts the appointment in the customer's own calendar with one tap.
Then the messages-sent report says whether the reminders actually left, which is a different question from whether they were configured.
- SMS, WhatsApp and email reminders on a policy, plus send-now
- ICS attachments so the booking enters the customer's own calendar
- A messages-sent report showing delivery, not just intent
- Booking reports for what was booked, by service and by member of staff
Frequently asked questions
What is the salons and spas industry page in DialerBee?+
It is the booking side of the platform for salons and spas: an appointments portal with day, week and month views, a service catalogue with durations, resources and capacity rules, reminders over SMS, WhatsApp and email, Google Calendar and Microsoft 365 sync, and an AI voice agent that can take the booking on the call.
Can the AI voice agent really book an appointment during a call?+
It books, reschedules and cancels on the call, after a free-busy check against the connected calendar. It quotes only prices that are in your service catalogue, so a caller cannot be told a price you do not charge.
What stops a double booking?+
A free-busy check runs against the calendar before a time is offered, and capacity rules from the service catalogue are enforced at booking time, so a booking is refused when the capacity for that service is full.
Which calendars does it sync with?+
Google Calendar and Microsoft 365, at organisation scope and to each stylist's own calendar, with free-busy checks before a slot is offered and change notifications carrying edits back the other way.
How do reminders work?+
Reminders go out over SMS, WhatsApp and email on the policy you set, and you can send one immediately from the appointment. They can carry an ICS attachment, and a messages-sent report shows what actually went out.
Can someone see the diary without being able to change it?+
Yes. There is a read-only booking viewer role, which suits reception cover or an owner who wants visibility without edit rights.
What language will the customer be spoken to in?+
DialerBee runs in 11 languages, and reminders go out in the language you configure for the customer.
See a booking taken on a call, on a demo tenant
A 30-minute walkthrough on a demo tenant, in English or Arabic.