Platform overview
Every capability, one platform
Inbound queues and outbound campaigns, an omnichannel inbox, AI voice agents and live assist, customer experience, and everything you need to operate the platform or resell it as your own.
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One workspace: queues, campaigns, messaging threads, AI agents and reporting.
Quick answer
What does DialerBee do? DialerBee is the multilingual AI contact center platform, and its capabilities fall into five groups: voice, in and out — ACD queues, DID routing, an IVR builder and four dialing modes with AI answering-machine detection; omnichannel — voice, WhatsApp, SMS and email in one thread with Customer 360 and the agent desktop; AI agents and assist — the Layla AI voice agent, Agent Studio, live agent assist and transcription; customer experience — CSAT and NPS surveys, appointments and reminders, call recording and QA scorecards; and operate and resell — reports and insights, supervisor tools, an operations center, compliance-supporting controls, security, white-label multi-tenancy, BYOC carriers and the API. All of it runs in one browser workspace, in 11 languages, on your own carriers.
Voice, in and out
Inbound queues and outbound campaigns, one platform
The calls that come in and the calls that go out share the same numbers, the same routing, the same recordings and the same reporting.
Inbound Contact Center
ACD queues with SLA targets and wrap-up, DIDs routed to a queue, a user, an IVR flow, a campaign or an AI agent, and after-hours handling with SMS fallback.
Learn moreIVR Builder
Drag-and-drop call flows with 40 node types including AI conversation, intent and sentiment, started from templates and published as versions.
Learn morePredictive Dialer
Predictive pacing with an abandon governor that pauses the campaign when the ceiling is breached, and preflight checks before the campaign starts.
Learn morePower, Progressive, Preview
Three more dialing modes on the same campaign engine, each with the same campaign preflight checks and the same abandon governor.
Learn moreAI Answering Machine Detection
Classifies the transcript of what was actually said instead of listening for a beep, in 11 languages, with agent feedback and a live accuracy dashboard.
Learn moreCaller-ID Intelligence
CLI groups and number pools with a selection strategy, local-presence area-code matching, and exclusive CLI ownership per tenant.
Learn moreVoicemail Drop and Voice Packs
TTS voicemail templates synced to every media node, and multi-language prompt packs for your flows and campaigns.
Learn moreOmnichannel
Every channel in one thread
A customer who calls, then messages, then emails is one conversation. Agents work all of it from the same desktop, with the history already open.
Omnichannel Inbox
One thread list for voice, WhatsApp, SMS and email, with Customer 360 history and screen-pop on answer.
Learn moreWhatsApp and SMS
Templates, interactive messages, delivery reports and sender IDs, with reminders and surveys sent over both channels.
Learn moreAgent Desktop
A browser WebRTC softphone with transfers and conference, disposition cards with hotkeys, callbacks, call history and a PWA install.
Learn moreLead Management
Leads with custom fields and lead groups, CSV and XLSX import with a DNC scrub, lead scoring and webform capture.
Learn moreMissed-Call Recovery
When nobody answers, the caller hears your own recorded announcement instead of dead air, and you get an SMS from your own sender ID naming who called.
Learn moreAI agents and assist
AI that works the phones, and helps the people who do
Layla takes and places calls on its own. When a person takes the call instead, the same AI sits beside them for the length of it.
AI Voice Agent (Layla)
An AI voice agent that answers, books, follows up and hands off to a person, in Arabic dialects and ten more languages.
Learn moreAgent Studio
Personas, voices and a knowledge base, versions you publish and roll back, A/B experiments and kill switches.
Learn moreLive Agent Assist
An in-call summary, sentiment, a suggested response and a suggested disposition, beside live transcription.
Learn moreTranscription
Durable, searchable, redacted transcripts, with retention settings and legal hold.
Learn moreAI Executive Secretary
Email triage with draft approval, calendar intents, missions and commitments, documents, and autonomy limits you set.
Learn moreCustomer experience
Ask while the conversation is still warm
Surveys, appointments, recordings and scorecards are part of the platform, so the booking, the call and the score it earned share one record.
Surveys, CSAT and NPS
Surveys over voice IVR, AI voice, WhatsApp, SMS and web, with recovery cases, analytics and scheduled reports.
Learn moreAppointments and Reminders
A calendar portal and a service catalogue with capacity, reminders over SMS, WhatsApp and email, and Google and Microsoft 365 sync.
Learn moreCall Recording
Signed-URL playback, streaming and download, quality flags and legal hold.
Learn moreQA Scorecards
Scorecard templates, evaluations and per-agent scores.
Learn moreOperate and resell
Run it, and resell it as your own
Reporting, supervision, an operations center, the compliance-supporting controls, and everything a partner needs to put their own name on the platform.
Reports and Insights
15 report types with CSV, Excel and branded PDF export, an Insights centre, and a wallboard and leaderboard.
Learn moreSupervisor Tools
Listen, whisper, barge and force logout, screen capture, agent activity timers and coaching rules.
Learn moreOperations Center
Platform health, live calls, call trace, alerts and NOC config, remediation with an audit trail, and MOS call quality.
Learn moreCompliance Autopilot
DNC, consent with revoke, calling hours and a frequency rule, with jurisdiction packs for the UAE, Saudi Arabia, Jordan, Bahrain and the US.
Learn moreSecurity and Access
A per-tenant role matrix, an audit log that records the user and IP address, hashed API keys, per-tenant encryption and PII redaction.
Learn moreWhite-Label and Multi-Tenant
30 branding fields, a custom domain with DNS verification, partner-admin tenant ownership and an onboarding wizard.
Learn moreBYOC
Bring the SIP carriers you already have, from any provider, with no per-minute platform markup.
Learn moreAPI and Webhooks
A developer portal, tenant API keys and a webhook event catalogue.
Learn morePlatform Reliability
Two media nodes with agent failover, load-balanced WebRTC, reconcilers and backups.
Learn moreAnd what is not here yet
Four things contact centers ask about that the platform does not do today. They are on the roadmap, and this is what happens in the meantime.
- Single sign-on
- Single sign-on is on the roadmap; today access is per-user with role permissions and API keys.
- Skills-based routing
- FIFO, round-robin and longest-idle routing today; skills-based routing is planned.
- Blended agents
- Agents handle inbound queues and outbound campaigns from one desktop; automatic blending is planned.
- Workforce management
- Agent activity and utilisation reports today; forecasting and scheduling are planned.
Frequently asked questions
What can DialerBee actually do?+
Five things, and this page lists every capability under each of them: voice in and out (queues, DIDs, an IVR builder and four dialing modes), omnichannel (voice, WhatsApp, SMS and email in one thread), AI agents and assist (the Layla voice agent, Agent Studio, live agent assist and transcription), customer experience (surveys, appointments, recording and QA), and operating or reselling the platform (reports, supervision, an operations center, compliance-supporting controls, security, white-label, BYOC and the API).
Do I have to buy the whole platform to use one part of it?+
No. The capabilities run on one platform and one workspace, but you configure what you use. A team that only answers inbound calls can run queues, the omnichannel inbox and CSAT surveys without ever creating an outbound campaign, and a collections team can do the reverse.
Which capabilities are language-aware?+
11 languages — English, Arabic, Spanish, French, Italian, German, Turkish, Hindi, Urdu, Portuguese and Indonesian — cover the AI voice agent, live transcription and answering-machine detection, with Arabic dialects and right-to-left agent interfaces.
How does DialerBee decide a call reached a machine?+
By classifying the transcript of what was actually said in the first seconds of the call, not by listening for a beep. Agents can correct a classification from the desktop, and a live accuracy dashboard shows how the classifier is performing per language.
Is anything on this page still on the roadmap?+
The capabilities listed on this page are in the product. Four things people usually ask about are not yet: single sign-on is on the roadmap, today access is per-user with role permissions and API keys; routing is FIFO, round-robin and longest-idle, skills-based routing is planned; agents handle inbound queues and outbound campaigns from one desktop, automatic blending is planned; and there are agent activity and utilisation reports today, with forecasting and scheduling planned.
Do the compliance controls make my calling compliant?+
They are compliance-supporting controls: DNC checks, consent with revoke, calling hours, a frequency rule and jurisdiction packs for the UAE, Saudi Arabia, Jordan, Bahrain and the US, with every dial decision written to the audit log. They support your compliance programme and do not replace it, and lawful use still depends on your configuration, your consent basis and your process.
See the capabilities you care about, running
A live walkthrough on your own numbers and your own routing — pick the pillars that matter to your operation and we will start there.