Simple pricing
DialerBee pricing: pay per agent, no per-minute fees
One seat covers inbound queues and outbound campaigns. Bring your own SIP trunks or use ours. Scale up or down anytime.
BYOC telecom/carrier charges are billed separately by your SIP provider. DialerBee platform pricing only.
Quick answer
What does DialerBee cost? DialerBee is the multilingual AI contact center platform, priced per agent with no per-minute platform fees. Starter is $69 per agent per month, Professional is $129 per agent per month, and Enterprise is custom. One seat covers inbound queues and outbound campaigns; carrier minutes are billed by your carrier. The AI voice agent is a usage-billed add-on at $0.60 per minute. BYOC support lets you bring your own SIP trunks with no telecom markup. Annual billing saves 20%, and the 14-day free trial includes free AI credit, no card required.
Starter
For small contact center teams running their first queues and campaigns.
- Up to 20 agents
- Inbound queues and DIDs
- Preview and power dialing
- Basic IVR flows
- Basic AMD (beep detection)
- Standard reports
- 30-day recording retention
- WebRTC softphone
- CRM iframe integration
- Email support
Professional
For growing operations that need omnichannel, AI and live supervision.
- Up to 100 agents
- All 4 dialing modes
- IVR builder with all 40 node types
- Omnichannel inbox (WhatsApp, SMS, email)
- Surveys, CSAT and NPS
- Appointments and reminders
- Live agent assist and transcription
- All 15 reports plus Insights
- AI-powered AMD with tenant-scoped tuning
- 90-day recording retention
- API keys and webhooks
- Priority support and CSM
Enterprise
For large and multi-tenant operations with their own SLA and API needs.
- Unlimited agents
- Everything in Professional
- Operations center
- All 15 reports, Insights and branded PDF
- Full API access
- Custom compliance rules
- 1-year recording retention
- White-label option
- Multi-tenant management
- Dedicated CSM
- 99.95% uptime SLA
The AI voice agent (Layla) is a usage-billed add-on on Professional and Enterprise. It is metered by minutes, at $0.60 per minute on managed AI, or on your own model keys for a flat monthly fee. Every plan speaks 11 languages. Every tier includes the same auto dialer software for outbound campaigns, with no separate dialer license.
For telecom and SIP resellers
Reseller / white-label partner
Launch your own branded AI contact center platform. Custom domain, tenant provisioning, reseller billing, margin dashboards, and partner API. Revenue-share or margin-based pricing.
Compare plans
What is included in each plan
| Feature | Starter | Professional | Enterprise |
|---|---|---|---|
| Inbound queues and DIDs | Yes | Yes | Yes |
| IVR builder | Basic flows | All 40 node types | All 40 node types |
| Preview dialing | Yes | Yes | Yes |
| Power dialing | Yes | Yes | Yes |
| Progressive dialing | — | Yes | Yes |
| Predictive dialing | — | Yes | Advanced + lab |
| Basic AMD (beep detection) | Yes | Yes | Yes |
| AI AMD | — | Yes | Custom models |
| Omnichannel inbox (WhatsApp, SMS, email) | — | Yes | Yes |
| Surveys, CSAT and NPS | — | Yes | Yes |
| Appointments and reminders | — | Yes | Yes |
| AI voice agent (Layla) | — | $0.60/min add-on | $0.60/min add-on |
| Live agent assist and transcription | — | Yes | Yes |
| WebRTC softphone | Yes | Yes | Yes |
| CRM iframe integration | Yes | Yes | Yes |
| Supervisor listen/whisper/barge | Listen only | Full | Full |
| WhatsApp & SMS follow-up | — | Yes | Yes |
| Reports and Insights | Standard reports | All 15 reports + Insights | All 15 reports + Insights + branded PDF |
| Campaign analytics | Basic | Advanced | Advanced |
| QA scorecards | — | Yes | Yes |
| Operations center | — | — | Yes |
| API keys and webhooks | Limited (read-only scope) | Yes | Full API access |
| White-label | — | — | Yes |
| Multi-tenant management | — | — | Yes |
| Recording retention | 30 days | 90 days | 1 year |
| Support | Priority + CSM | Dedicated + SLA | |
| Custom compliance rules | — | — | Yes |
| Uptime SLA | — | — | 99.95% |
AI voice agent cost
What the AI voice agent costs, worked out
The AI voice agent is $0.60 per minute on managed AI, added to a Professional or Enterprise plan. Three example months, with every input shown:
Clinic receptionist
One supervisor seat; the AI answers 600 calls a month, 2 minutes each.
- 1 Professional seat × $129
- $129
- 600 calls × 2 min = 1,200 min
- 1,200 min
- 1,200 min × $0.60
- $720
Payment reminders
Five agents take the callbacks; the AI places 4,000 reminder calls, 2 minutes each.
- 5 Professional seats × $129
- $645
- 4,000 calls × 2 min = 8,000 min
- 8,000 min
- 8,000 min × $0.60
- $4,800
After-hours support
A 20-agent support team; the AI handles 1,000 after-hours calls, 3 minutes each.
- 20 Professional seats × $129
- $2,580
- 1,000 calls × 3 min = 3,000 min
- 3,000 min
- 3,000 min × $0.60
- $1,800
Examples only: your total depends on your call volume and call length. AI minutes are billed per started connected minute. Carrier and telecom minutes are billed separately by your carrier, taxes are excluded, and seats are shown at monthly prices. With your own model keys, a flat monthly fee replaces the per-minute AI rate; contact sales for it.
Frequently asked questions
Is there a free trial?
Yes — a 14-day free trial that includes free AI credit to try the AI voice agent, no card needed. Simple teams can start calling quickly after signup. Complex SIP, compliance, or multi-tenant setups may require guided onboarding.
Do you charge per minute?
Not for your agents. Seats are priced per agent, with no per-minute platform fees, and you can bring your own SIP trunks or use ours. The one per-minute item is the optional AI voice agent, at $0.60 per minute.
Are inbound calls included?
Yes. Per-agent pricing covers inbound and outbound on the same seat, so an agent who takes queue calls and runs campaigns is billed once. Carrier minutes are billed by your carrier.
How is the AI voice agent billed?
The AI voice agent is a usage-billed add-on at $0.60 per started connected minute on managed AI. If you bring your own model keys, your model provider bills you directly and a flat monthly platform fee applies instead; contact sales for it. Carrier minutes are billed by your carrier either way.
Can I change plans later?
Yes. Upgrade or downgrade anytime. Changes take effect on your next billing cycle. No penalties.
What about setup fees?
Standard self-service onboarding is included at no extra cost. Guided enterprise implementation, custom integrations, reseller onboarding, or dedicated migration services may require a scoped services package.
Do you support Bring Your Own Carrier?
Yes. Connect your existing SIP trunks from any provider (BroadNet, regional carriers, etc.) or use our carrier infrastructure.
What's included in all plans?
WebRTC softphone, inbound queues and DIDs, CRM integration, real-time monitoring, audit log, multi-tenant isolation, and compliance-supporting controls for TCPA, GDPR, TDRA, CST, and more.
Are there minimum commitments?
No minimums on monthly plans. Annual plans require a 12-month commitment but save 20%. Enterprise contracts are customized.
Are telecom/carrier costs included?
No. DialerBee pricing covers the platform only. If you use BYOC, your SIP provider bills you directly for telecom usage. This gives you full control over carrier costs with no markup from us.
Do you offer annual billing?
Yes. Annual billing saves 20% compared to monthly. Billed upfront or quarterly depending on plan size. Contact sales for details.
Can I get a procurement-friendly quote?
Yes. Contact sales@dialerbee.com with your team size and requirements. We'll provide a formal quote document suitable for procurement review.
True cost of ownership
The math behind per-agent pricing
A 50-agent floor making 200 calls a day. See the real numbers.
| Cost item | Per-minute platform | DialerBee |
|---|---|---|
| Seat fees (50 agents) | $2,450/mo | $6,450/mo |
| Platform minute fees | ~$10,500/mo | $0 |
| BYOC support | Limited | Full |
| Recording storage fees | Per GB | Included |
| Estimated total | ~$12,950/mo | $6,450/mo |
Assumes 200 calls/agent/day, 30% connect rate, 3-min avg call, $0.04/min platform fee. Actual costs vary by carrier and usage.
Savings calculator
Estimate your DialerBee cost
See how per-agent pricing compares to a per-minute platform for your floor.
Assumes 30% connect rate, 3-min avg call duration, 22 working days/month. Actual costs vary. Want to also model revenue impact? Try the full ROI calculator. To break software, AI and staff cost out separately with your own seats and agent pay, use the call center cost calculator.
Still have questions about pricing?
Tell us your agent count, your channels and whether you bring your own carrier, and we will price it properly.