Enterprise
Scale outbound with confidence — built for enterprise teams.
Custom SLAs. Dedicated customer success. Advanced compliance controls. Multi-tenant isolation. Built for teams of 100+ agents operating across regions and regulatory frameworks.
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The DialerBee dashboard — real-time campaign metrics, agent status, and per-tenant activity across your operation.
Quick answer
What is DialerBee for enterprise? DialerBee is the multilingual AI contact center platform for large enterprise contact centers with 100+ agents (inbound queues, outbound campaigns, WhatsApp, SMS and email, AI voice agents). It includes language-aware AI answering machine detection in 11 languages, multi-tenant architecture with PostgreSQL RLS-enforced data isolation, compliance-supporting controls for TCPA, GDPR, TDRA, and CITC, BYOC SIP trunk integration, white-label options, supervisor tools with listen/whisper/barge, real-time analytics, REST API with webhooks, and dedicated customer success management. Deployment options include cloud-hosted on AWS with regional data residency. Enterprise contracts include custom SLAs, onboarding support, and volume pricing.
Why Enterprise Teams Switch
The problems enterprise outbound teams face
Compliance across jurisdictions
Operating in multiple regions means navigating TCPA, GDPR, TDRA, CITC, and other frameworks simultaneously. Most dialers support one regulatory model, not five.
Multilingual AMD accuracy
English-only AMD wastes agent time on Arabic, Spanish, French, and Turkish voicemails. Enterprise teams operating in MENA, Europe, and LATAM need language-aware detection across 11 languages.
Carrier lock-in and per-minute costs
Bundled telecom inflates costs at scale. Enterprise teams with 200+ agents and existing carrier contracts need BYOC without per-minute markup from the dialer vendor.
Data isolation between clients
BPOs and multi-division enterprises need guaranteed data separation between business units. Most dialers offer role-based access, not architectural isolation.
Agent onboarding at scale
Deploying SIP phones to 500 agents across three countries takes weeks. Browser-based WebRTC agents deploy instantly with zero IT infrastructure.
Vendor responsiveness
Enterprise teams need a named CSM, SLA-backed support response times, and quarterly business reviews. Not a shared inbox with 48-hour response times.
Architecture
How DialerBee scales with you
Horizontal capacity
Dialing engine scales horizontally. Add agents without degrading call quality or campaign throughput for existing teams.
Per-tenant compliance
Each tenant or business unit gets independent DNC lists, calling-hour rules, retry limits, consent policies, and regulatory profiles. No cross-tenant policy leakage.
Regional data residency
Cloud-hosted on AWS with configurable regional data residency. Keep voice recordings and contact data in the region your compliance team requires.
API-first integration
REST API with webhooks for CRM sync, lead routing, disposition callbacks, and real-time event streaming. Build custom workflows without waiting for vendor roadmap.
Enterprise Features
What enterprise contracts include
Dedicated Customer Success
Named CSM, onboarding project plan, quarterly business reviews, and direct Slack/Teams channel for escalations. Not a ticketing queue.
Custom SLA
Uptime commitments, support response time targets, escalation paths, and service credits. Tailored to your operational requirements.
Security Review Package
SOC 2 Type II planned. Security questionnaire support, DPA, vulnerability disclosure program, and subprocessor list available on request. An external penetration test is planned; we will share the summary once it is complete.
Multi-Tenant Isolation
PostgreSQL RLS-enforced data isolation. Each tenant operates as an architecturally separate instance. No cross-tenant data access possible through misconfiguration.
Access and provisioning
Single sign-on is on the roadmap; today access is per-user with role permissions and API keys. Roles control what each user can see and do, and user setup is managed per tenant.
Volume Pricing
Per-agent pricing with volume discounts at 100, 250, and 500+ seat tiers. Annual contract options with additional savings. No per-minute dialer fees.
Security & Compliance
Built for regulated industries
DialerBee provides compliance-supporting controls and security infrastructure designed for enterprise procurement and audit requirements.
Encryption
TLS 1.3 in transit. AES-256 at rest. Encrypted call recordings with signed URL access.
Audit Logging
Admin actions and compliance decisions can be recorded where audit logging is configured. Append-only logs.
DPA Available
Data Processing Agreement available for GDPR-covered operations. Subprocessor list published.
Penetration Testing
An independent external penetration test is planned. We will share the summary with customers under NDA once it has been completed.
DialerBee provides compliance-supporting controls. Compliance outcomes depend on customer configuration and local regulations. DialerBee does not guarantee regulatory compliance.
Deployment
Cloud-hosted with regional flexibility
Cloud (Standard)
Fully managed SaaS deployment on AWS. No infrastructure to maintain. Automatic updates, scaling, and monitoring. Regional data residency available for voice recordings and contact data. This is how most enterprise customers deploy DialerBee.
- Zero infrastructure management
- Automatic updates and patches
- Regional data residency options
- SLA-backed uptime commitment
Dedicated Instance
For enterprises with strict data sovereignty requirements, DialerBee can be deployed as a dedicated cloud instance with isolated compute and storage. Available for customers with 500+ agents and annual contracts.
- Isolated compute and storage
- Custom data residency region
- Customer-managed encryption keys
- 500+ agent minimum
Explore enterprise capabilities
Trust Center
Security documentation, certifications, DPA, subprocessor list, and vulnerability disclosure.
Compliance Controls
DNC enforcement, calling-hour rules, consent tracking, and audit logging.
Multi-Tenant Architecture
PostgreSQL RLS-enforced data isolation for BPOs and multi-division enterprises.
API & Webhooks
REST API with webhooks for CRM integration, lead routing, and event streaming.
Pricing
Per-agent pricing with volume discounts. No per-minute dialer fees.
BPO Solutions
Multi-tenant dialer for outsourced operations with per-client compliance.
Frequently asked questions
What is the minimum team size for enterprise pricing?
Enterprise pricing is available for teams of 100+ agents. Volume discounts increase at 250 and 500+ seat tiers. Contact our enterprise sales team for a custom quote based on your specific requirements.
Does DialerBee support single sign-on?
Single sign-on is on the roadmap; today access is per-user with role permissions and API keys. Roles control what each user can see and do, and you can create, suspend and remove users at any time.
What security certifications does DialerBee have?
SOC 2 Type II certification is planned. We currently provide enterprise security review packages including a Data Processing Agreement, subprocessor list, vulnerability disclosure program, and security questionnaire support. Our infrastructure runs on AWS with encryption in transit (TLS 1.3) and at rest (AES-256).
Can DialerBee handle 500+ concurrent agents?
Yes. The dialing engine scales horizontally to support large concurrent agent counts without degrading call quality or campaign throughput. Dedicated instance deployments are available for customers with 500+ agents who need isolated compute and storage.
What does enterprise onboarding look like?
Enterprise onboarding includes a dedicated CSM, structured project plan, SIP trunk configuration support, user and role setup, compliance policy configuration, agent training sessions, and go-live support. Typical onboarding takes 2-4 weeks depending on integration complexity.
Does DialerBee support data residency requirements?
Yes. Cloud deployments support regional data residency for voice recordings and contact data. Dedicated instance deployments offer full control over data location. Specific region availability depends on your requirements — contact enterprise sales for details.
Can we bring our own SIP trunks?
Yes. BYOC (Bring Your Own Carrier) is a core feature. Connect your existing SIP trunks from any carrier. No per-minute markup from DialerBee. Per-tenant trunk assignment and failover routing are included. Most enterprise customers use BYOC to maintain their carrier relationships and negotiated rates.
What SLA terms are available?
Enterprise SLAs include uptime commitments, support response time targets, escalation procedures, and service credits. Specific terms are negotiated based on your operational requirements and contract size. Standard enterprise SLA response time targets are 1 hour for critical issues and 4 hours for high-priority issues.
Ready for enterprise-grade outbound?
Talk to our enterprise team about custom SLAs, volume pricing, and deployment options. Or start free and try it today.
14-day free trial · no credit card · see pricing