Agent Studio
Build her. Test her. Publish her. Roll her back.
Your AI agent should be a product you own, not a black box somebody else operates on your behalf. Every vendor asks you to trust theirs. This one hands you the controls.
Built, not yet deployed
Agent Studio sits behind the same gating as the AI voice agent and is not part of the shipping product. Everything described here exists and is being hardened — it is not a roadmap sketch — but you cannot buy it this quarter, and we are choosing design partners rather than selling it.
The dialer, compliance controls, IVR, recording, reporting and messaging described elsewhere on this site are shipping today.
The usual arrangement
- The vendor writes your agent's script.
- Changing a price means raising a ticket.
- You find out it went wrong from a customer.
- Nobody can tell you why it said that.
- The bill arrives after the calls do.
What you get instead
- You write her, in your words, in your console.
- Change a price and publish a new version.
- Hear her yourself before any customer does.
- Replay any call with every decision she made.
- Set the daily ceiling before the calls start.
Build
Give her a character and a brief
Persona
Name, voice, gender, tone and speaking pace. Formal, warm or assertive. A receptionist does not sound like a collections agent, and neither should sound like a demo.
Knowledge
Your catalogue, prices, opening hours, promotions and policies — in your words, scoped to your tenant. Facts are read from here, never invented by the model.
Conversation design
Greeting and permission, discovery, qualification, presentation, objection handling and close, each with its own required statements and permitted actions.
Language profile
Which language, which dialect, which register. A profile rather than a translation, so the agent is written in the language rather than into it.
Prove
Hear her before your customers do
The gap between "the transcript looks fine" and "she sounds right on a phone line" is where AI voice projects fail. So you listen first, and afterwards you can listen to anything that already happened.
Test-call simulator
Hear her before your customers do. Run the flow end to end and listen to what she actually says, not a transcript of what she was meant to say.
Conversation replay
Play back any call with the full transcript alongside every decision the runtime made — which state she was in, which tools she was permitted, what she chose.
Guardrail interventions
See exactly where she was stopped and why. A blocked utterance is a logged event you can read, not a silent correction.
Language certification
Each language profile is assessed on its own — dialect authenticity, pronunciation, register, code-switching — rather than assumed to work because English does.
Control
Every switch is on your side of the glass
Versioned publishes
Every publish is a numbered version and every version is kept. If today's change made her worse, roll back to yesterday.
Kill switch
One button, immediate stop. Not a support ticket, not a business-hours escalation — a control your supervisor holds.
Budget ceiling
Set the daily spend cap. When it is reached she stops. You will never open an invoice you did not expect.
Capacity limits
Concurrent calls, calls per hour, calls per day and maximum call length, so an AI campaign can never outrun what your operation can absorb.
No usage surprises. You set the daily budget. When it is reached, she stops. You will never open an invoice you did not expect — which is not a promise most AI voice vendors are willing to put in writing.
For BPOs and resellers
One studio, many clients
If you run other people's brands, an agent you cannot configure is an agent you cannot sell. Each client is a separate tenant with its own agents, its own knowledge, its own voice and its own budget ceiling.
Separate agents per client
Nothing is shared between tenants — not knowledge, not personas, not call history.
Your brand on the console
White-label the platform so your clients see you, not us.
Per-client ceilings
Budget and capacity limits are set per tenant, so one client cannot spend another's headroom.
Questions
Owning the agent
Who configures the agent — us or you?
What happens if a change makes the agent worse?
Can we hear the agent before customers do?
How do we know when a guardrail stopped her?
How do we avoid an unexpected bill?
Is Agent Studio available today?
Want to shape it?
Design partners get the studio built around how they actually work, rather than being handed something designed for somebody else. Tell us what you run.