"Who trains my two hundred agents, and how long does that take?"

Your supervisors do, and the written material is already in the product. Four role-specific guides ship inside the console — Agent, Supervisor, Admin and Super Admin — each covering its role end to end, from browser requirements through to the reports that role is expected to produce. The agent guide alone runs to roughly a hundred sections. Most floors bring new agents up on the agent guide plus a supervised shift, without a paid services engagement.

The guides are included, in the product, at no extra cost. We are happy to run sessions for a larger rollout, but you are not dependent on us to get a floor working — which matters when you are hiring in a batch and cannot wait on a vendor calendar.

Inside the console, reachable from the help route, so they are available to the person who needs them at the moment they need them rather than in an email attachment from onboarding. They are versioned with the product, so what an agent reads matches what is on their screen.

Email hello@dialerbee.com for product and account questions, security@dialerbee.com for security reviews, questionnaires and disclosure, and partners@dialerbee.com for reseller and white-label arrangements. Enterprise agreements can include a defined support tier — tell us your operating hours and we will tell you what fits.

Yes, and the agent guide is written with that in mind — it starts with browser and hardware requirements precisely because a distributed floor cannot assume a standardised desk. The agent desktop also installs to a home screen and runs in its own window, which removes a class of problems that come from agents working in a browser tab among twenty others.