For MENA
Dial across MENA in Arabic — RTL, local carriers, and compliance controls built in.
DialerBee's language-aware AI handles Gulf, Levantine, Egyptian and Maghreb Arabic in answering-machine detection, and Gulf, Levantine and Egyptian Arabic in the AI voice agent. Combined with an RTL-first interface and compliance-supporting controls for the region's regulators.
14-day free trial · free AI credit to try the AI voice agent · no card needed
The DialerBee agent desktop — Arabic RTL-ready, with call controls, contact context, and dispositions in one view.
Quick answer
What is DialerBee for MENA contact centers? DialerBee is the multilingual AI contact center platform for MENA (inbound queues, outbound campaigns, WhatsApp, SMS and email, AI voice agents), with a native Arabic interface, RTL-first layout, dialect-aware AI AMD for Gulf, Levantine, Egyptian, and Maghreb Arabic, jurisdiction packs for UAE TDRA, KSA CST, Jordan TRC and Bahrain TRA, regional calling hours, and your own SIP trunks from local carriers such as du, Etisalat, STC, Mobily and Zain. 11 languages supported.
MENA-First
Built for the region. Not adapted.
Arabic Interface
Full Arabic language support across agent desktop, supervisor tools, reports, and admin panels. Not machine-translated.
RTL Layout
Right-to-left first. Logical CSS properties throughout. Every component, table, and form designed for RTL.
TDRA / CST / TRC / TRA
Jurisdiction packs for UAE, Saudi Arabia, Jordan and Bahrain regulators. DNC sync included.
Regional Calling Hours
UAE Sun-Thu 9-18, KSA Sun-Thu 9-21, Egypt Sun-Thu 9-18. Jurisdiction-aware enforcement.
Local Carrier Support
du, Etisalat, STC, Mobily, Zain, Orange. BYOC with local SIP trunks. No international routing overhead.
MENA-First Architecture
Arabic-first defaults, regional time zones and calling windows, and your own local carriers through BYOC. Ask us where your data is hosted before you sign.
Why MENA-first matters
Most dialers bolt on Arabic as an afterthought. DialerBee built language-aware Arabic AI models that understand Gulf, Levantine, and Egyptian dialects — because a voicemail greeting in Emirati Arabic sounds nothing like Egyptian Arabic. The compliance engine applies jurisdiction packs for TDRA, CST, TRC and TRA at the dial, so consent, calling hours and Do Not Call checks are rules the platform enforces rather than a spreadsheet someone remembers.
Frequently asked questions
Does DialerBee support Arabic dialects for answering machine detection?
Yes. DialerBee's language-aware AI AMD is tuned for Gulf, Levantine, Egyptian, and Maghreb Arabic dialects. This matters because voicemail greetings in Emirati Arabic sound nothing like Egyptian Arabic, and generic Arabic models miss the differences.
Which MENA regulatory frameworks does DialerBee support?
DialerBee includes jurisdiction packs for TDRA (UAE), CST (Saudi Arabia), TRC (Jordan) and TRA (Bahrain). This covers DNC registry sync, jurisdiction-aware calling hours, and consent tracking requirements specific to each regulator.
Can I use local MENA carriers with DialerBee?
DialerBee supports BYOC (Bring Your Own Carrier) with local SIP trunks from du, Etisalat, STC, Mobily, Zain, Orange, and other regional providers. This eliminates international routing overhead and keeps your carrier costs under your control.
Is the full agent interface available in Arabic?
The entire agent desktop, supervisor tools, admin panels, reports, and notifications are available in Arabic with RTL-first layout. This is not a machine translation layer -- it is a native Arabic experience with proper text shaping, ligatures, and bidirectional text handling.
Can Arabic and English agents work on the same campaign?
Yes. Each agent chooses their preferred interface language independently. Arabic-speaking and English-speaking agents can work on the same campaign simultaneously, each seeing the interface in their own language with proper directional layout.
The dialer built for MENA
See Arabic, RTL, and regional compliance working in a live demo. Or start free and try it on your own list.
14-day free trial · free AI credit · no card · see pricing