Call center software for France.

France sets some of the strictest consumer-canvassing rules in Europe, and the day-and-hour windows are where most teams get tripped up. Under the 2023 telemarketing decree, canvassing calls to consumers are permitted only Monday to Friday, from 10:00 to 13:00 and again from 14:00 to 20:00 — never during the 13:00–14:00 lunch break, and never on weekends or public holidays. The rules also cap how often a given consumer may be called over a rolling period, so uncapped redialing is a real complaint risk. Because France observes CET/CEST, a dialer that treats "business hours" generically will call at the wrong local time; the windows have to be enforced against French local time and the French public-holiday calendar.

Before any consumer campaign, calling lists must be scrubbed against Bloctel, France's national telemarketing opt-out register. Registration is free for consumers and stays valid for three years, and businesses are responsible for filtering their lists against it. On top of that, personal data is governed by the GDPR and the French Data Protection Act (loi Informatique et Libertés), overseen by the CNIL, while ARCEP oversees telecom and numbering. Caller ID must be valid and honestly presented — number spoofing is prohibited — so campaigns should only display a CLI you are authorized to use. French-language agents and scripts are effectively expected in this market, not optional.

DialerBee gives teams compliance-supporting controls mapped to these realities, not a compliance guarantee:

• CET-aware, day-of-week calling-window enforcement that respects the split morning/afternoon hours and public holidays.
• Bloctel and DNC list management with checks run before every dial, plus configurable retry caps and cooling periods.
• Consent tracking with provenance, CLI verification per campaign, and immutable audit logs for every blocked or allowed call.
• French-language AI AMD tuned for French carrier voicemail greetings.

These are configurable controls to help your team operate carefully in the French market — they are not legal advice. Confirm the current rules with the CNIL, the DGCCRF, and qualified counsel before launching campaigns.