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Free 2-Minute Assessment

Is your phone line ready for an AI receptionist?

Ten questions about the calls you receive. You get one of four honest answers: ready now, ready with an integration, better as a hybrid, or human-first. Not every phone line should be answered by AI, and this assessment will tell you when yours should not.

Quick answer

Should an AI receptionist answer your calls? It is a good fit when most calls are routine questions or bookings, when calls are missed after hours or at busy times, when prices are fixed and when bookings live in a system it can connect to. A hybrid setup works better when calls often need transfers or touch sensitive data. Keep a human-first line when most calls need empathy, judgement, negotiation or regulated data. This assessment scores your answers and recommends one of those four setups.

How many inbound calls do you receive on a typical day?

1.How many inbound calls do you receive on a typical day?

How many calls arrive after hours or while staff are busy?

2.How many calls arrive after hours or while staff are busy?

How are appointments or bookings made today?

3.How are appointments or bookings made today?

What share of calls are routine questions, such as opening hours, prices, location or order status?

4.What share of calls are routine questions, such as opening hours, prices, location or order status?

How often does a call need to be transferred to a specialist or a manager?

5.How often does a call need to be transferred to a specialist or a manager?

Which languages do your callers use?

6.Which languages do your callers use?

Does the receptionist need information from your other systems, such as a CRM or customer records?

7.Does the receptionist need information from your other systems, such as a CRM or customer records?

Do calls involve sensitive regulated data, such as health details, payment card numbers or legal matters?

8.Do calls involve sensitive regulated data, such as health details, payment card numbers or legal matters?

How often do callers need empathy or judgement, for example complaints, emergencies or distress?

9.How often do callers need empathy or judgement, for example complaints, emergencies or distress?

How are prices given to callers?

10.How are prices given to callers?

This assessment runs in your browser and does not store or send your answers. It gives a general recommendation, not a guarantee of results. See the AI receptionist page for what it handles and how handoff works, and which calls should be AI or human.

FAQ

Readiness questions

How do I know if my business is ready for an AI receptionist?
Look at the calls you receive. An AI receptionist fits best when many calls are routine questions or bookings, when you miss calls after hours or at busy times, when prices are fixed and when bookings live in a system it can connect to. Calls that need empathy, judgement or sensitive regulated data are better kept with people, or handled in a hybrid setup.
What does each result mean?
Ready now means your calls suit an AI receptionist as they are. Ready with integration means it fits, but it should connect to your booking system or CRM first. Better as hybrid means the AI should answer and handle routine calls while handing a clear set of calls to people. Human-first recommended means most of your calls need a person, and AI is best limited to after-hours messages or call-backs.
Why would the assessment recommend not using AI?
Because some phone lines are a poor fit. If most calls need judgement, empathy, negotiation or sensitive data, an AI receptionist would hand off so often that callers would be better served by a person from the start. Saying so is more useful than recommending AI for everything.
Is my answer data stored?
No. The assessment runs entirely in your browser. Your answers are not sent to DialerBee or stored anywhere.

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