Türkiye
AI call center software for Türkiye
For Turkish collections floors, outsourcers and service teams that work under İYS and KVKK: consent tracked per channel, refusals applied on the next attempt, reminders kept apart from offers, and a floor that runs in Turkish on your own Turkish SIP trunks.
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Quick answer
What you get
Everything in one workspace
Consent per channel, the way İYS keeps it
İYS holds voice call, SMS and e-mail as three separate permissions. DialerBee consent records carry type, source and timestamp per contact, so a contact with an SMS consent and no call consent is blocked from the dialer and still reachable by text.
Refusals that stop the next attempt
A Turkish refusal must be honoured within three business days and reported to İYS within three business days. In DialerBee a revocation takes effect on the next attempt, not the next list refresh, so the deadline is met by the system rather than by a weekly clean-up.
Collections kept apart from promotions
Debt reminders and service notifications sit outside the consent duty only while nothing is promoted in the same contact. Separate campaigns and template libraries per traffic type keep a reminder script from drifting into a cross-sell.
Trade name said at the start
A Turkish commercial call must state the trade name and, where it is not obvious, its purpose at the beginning. Scripts, voice-agent openings and SMS templates are reviewed before launch, with an audit trail on every rule override.
Turkish SMS counted correctly
SMS is one of the three İYS permissions and carries the same refusal duty. Segment counting is GSM-7 and UCS-2 aware, so a message written with Turkish letters is measured on the encoding it is actually sent in, not estimated as plain Latin text.
Bayram and public-holiday calendars
Holiday calendars are set per tenant. Ramazan Bayramı and Kurban Bayramı move every year and begin at 13:00 on the eve, so they are entered as dated closures that your inbound schedule gates and refusal clock both respect.
Türkiye at a glance
What rules apply to call centers in Türkiye?
The first surprise for teams arriving from the Gulf is that the telecoms regulator does not set the calling rules. Commercial calls and messages are governed by the Ministry of Trade under Law No. 6563 and its commercial-message regulation. BTK regulates electronic communications in general, and the Kişisel Verileri Koruma Kurumu supervises personal data under KVKK, Law No. 6698. There is no telemarketing licence: instead every sender registers on İYS and receives an İYS number for each brand it sends under.
The second surprise is how wide the definition is. A commercial electronic message includes voice content sent through call centres, automatic dialling machines and smart voice-recording systems. A predictive campaign or an AI voice agent making offers is squarely inside the rules.
| Topic | Türkiye |
|---|---|
| Rule-maker for commercial calls | Ministry of Trade, Law No. 6563 (Resmî Gazete 5 November 2014) and the commercial-message regulation, last amended 28 August 2020 |
| Consent model | Prior opt-in, recorded in İYS; a consent taken elsewhere must be uploaded within three business days or it is invalid |
| Do-not-call | No separate list; İYS is both the consent and the refusal register, per channel |
| Opt-out deadline | Stop within three business days, and report the refusal to İYS within three business days |
| Calling hours | No clock, day-of-week or holiday rule found in Law 6563, the regulation or the sector consumer-rights regulation; confirm before launch |
| Caller identity | Trade name spoken, purpose declared at the start where not obvious, one reachable contact route given; no telemarketing number range published |
| Records | Consent records kept three years after the consent ends; other message records three years from the record date |
| Data protection | KVKK, Law No. 6698; cross-border transfers on three tiers since Law No. 7499 took effect on 1 June 2024 |
| 2026 fine for a send without consent | TRY 2,859 to 14,309 per breach, up to tenfold for a bulk send |
Source: our Türkiye İYS and KVKK compliance guide, which cites the consolidated texts on mevzuat.gov.tr. Last reviewed October 22, 2026.
From rule to setting
How does each Turkish rule map to a DialerBee control?
DialerBee provides compliance-supporting controls. Türkiye does not ship as a jurisdiction pack the way the UAE, Saudi Arabia, Jordan and Bahrain do, so each control below is configured on your tenant. The legal responsibility stays with you as the service provider.
| Turkish rule | What you set up in DialerBee |
|---|---|
| No call to anyone without a live consent for that channel | Consent records per contact and channel, checked before the attempt rather than after the campaign |
| Refusal honoured within three business days | Revocation takes effect on the next attempt |
| Consent uploaded to İYS within three business days | Audit trail on every consent change, with auditor export, to reconcile against your İYS uploads |
| Refusal route offered on the same channel in every message | SMS sent under your own sender IDs from a reviewed template library |
| Trade name and purpose stated at the start of the call | Scripts, Layla openings and templates reviewed before launch, with overrides logged |
| A consistent, reachable number | Caller-ID pools owned by one tenant, mapped per campaign, numbers held on your own carriers |
| Reminders free of promotion | Separate campaigns and template libraries per traffic type |
| Three-year record retention | Configurable recording retention, legal hold and per-tenant isolation |
Working week and holidays
How do Turkish business days and Bayram holidays affect a campaign?
The three-business-day refusal clock excludes weekends, national holidays and public holidays. Under Law No. 2429, Sunday is the weekly rest day, and the general holidays are 1 January, 23 April (National Sovereignty and Children's Day), 1 May (Labour and Solidarity Day), 19 May (Commemoration of Atatürk, Youth and Sports Day), 15 July (Democracy and National Unity Day), 30 August (Victory Day) and Republic Day, which starts at 13:00 on 28 October and runs through 29 October.
The two religious holidays move with the lunar calendar. Ramazan Bayramı lasts three and a half days and Kurban Bayramı four and a half, each starting at 13:00 on the eve, the arefe. A refusal that arrives on the eve of Kurban Bayramı therefore can have a deadline a week or more away on the calendar, but a team that waits for it is planning to the edge. Enter each Bayram as a dated closure in the tenant's holiday calendar every year, so inbound out-of-hours routing and your campaign schedule both follow it.
Türkiye runs on one national time zone, UTC+3, so a single calendar and a single window cover the whole country, from Istanbul to Diyarbakır.
Source: Law No. 2429 on National Holidays and General Holidays, consolidated text on mevzuat.gov.tr, read October 22, 2026.
Cost
What does a Turkish contact centre cost on DialerBee?
DialerBee prices in US dollars. The Turkish lira floats, so we do not quote a lira figure; convert at the rate on your invoice date. Carrier minutes are billed by your own Turkish carrier under BYOC, with no per-minute platform fee from DialerBee.
A worked example: a 20-seat collections floor on Professional costs 20 × $129 = $2,580 a month, or $2,064 a month on annual billing, which saves 20 percent. If Layla also handles 1,000 connected minutes of reminder calls in a month on managed AI, that adds 1,000 × $0.60 = $600. With your own model keys, a flat monthly fee replaces the per-minute rate.
Set that against the cost of getting consent wrong: on the 2026 figures, a single bulk send without consent can reach TRY 143,090, and a repeat within a year of the notice doubles it.
Data and carriers
Can we keep Turkish data and Turkish trunks under our control?
BYOC connects the SIP trunks you already contract with Turkish carriers, so numbers stay on your own operator relationships and voice can stay on your own infrastructure. Self-serve sign-up needs your own SIP trunk or PBX; if you want DialerBee to arrange numbers, that goes through our sales team.
For data, the question in Türkiye is where it goes. Since 1 June 2024, transfers of Turkish personal data abroad need an adequacy decision, an appropriate safeguard such as the KVKK standard contract filed within five business days of signature, or an occasional derogation. DialerBee storage locations and retention are configurable per tenant, and each tenant's data is isolated with row-level security. Call recordings are personal data under KVKK, so announce the recording at the start of the call and cover it in your information notice.
DialerBee maintains an Istanbul presence, alongside offices across the Middle East and Europe.
This page is for operational education only and is not legal advice. Several points above are recorded as not found in the instruments read, which is not the same as permission. DialerBee provides compliance-supporting controls rather than a compliance guarantee. Confirm current requirements with the Ministry of Trade, İYS, the Kişisel Verileri Koruma Kurumu and qualified Turkish counsel before you launch.
Before the dial
Built around İYS, not a do-not-call list
Türkiye has no separate do-not-call register. İYS, the İleti Yönetim Sistemi, is at once the consent register and the refusal register, and the rule is a check before each send rather than a periodic re-scrub. A consent taken outside İYS that is not uploaded within three business days is treated as invalid.
DialerBee runs its checks at the attempt: the consent record for the right channel, any revocation, the tenant's calling window, caller ID ownership and the frequency limit. The sources behind this page do not describe a direct İYS connection, so plan the İYS query and the three-day upload as your own step and keep DialerBee's consent records in line with what İYS holds.
- Consent records per contact and per channel, with type, source and timestamp
- Revocation applied on the next attempt, ahead of the three-business-day deadline
- Audit trail on every consent change, with auditor export for a Ministry of Trade request
- Overrides recorded with a name and a time against them
Collections and service calls
Reminders that stay outside the consent duty
Law 6563 lists collection and debt reminders, purchase and delivery notices, subscription and membership notifications and statutory information among the messages that need no prior consent and no İYS check. The condition is written into the text: nothing may be promoted in the same contact.
That makes campaign structure a compliance control in Türkiye. Run reminders as their own campaign with their own script and SMS templates, and run any offer as a separate, consent-checked campaign. Business contacts are a second carve-out: traders and tradesmen may be called without prior consent, but their numbers still have to be loaded into İYS and checked for a refusal.
- Separate campaigns and template libraries per traffic type
- Dispositions recorded per campaign, so reminder outcomes and sales outcomes report separately
- Four dialing modes: preview, progressive, power and predictive
- AI answering machine detection in Turkish keeps voicemails off agent screens
Turkish on the line
A floor that works in Turkish
Turkish is one of the 11 languages DialerBee supports across AI answering machine detection, call transcription with AI summaries, the agent desktop and the admin console. The DialerBee website itself is also translated into Turkish, so a supervisor in Istanbul and an agent in Izmir can work in the same language as the customer.
Layla, the AI voice agent, speaks Arabic dialects plus 10 more languages, Turkish among them. In Türkiye, configure her opening to say the trade name and the purpose of the call before anything else, which is what the regulation asks of a commercial voice call. Then test her on your own Turkish scripts and your own callers before she goes live.
- Turkish across AMD, transcription, the agent desktop and the admin console
- Inbound queues and IVR prompts recorded in Turkish, with a language-choice node
- Layla answers inbound calls, books after a free-busy check and hands off to a person
- Recording announced at the start of the call, with configurable retention and legal hold
Frequently asked questions
Who regulates call center calling in Türkiye?+
The rules on who you may call and what you must say belong to the Ministry of Trade under Law No. 6563 on electronic commerce and its commercial-message regulation. BTK regulates electronic communications generally, and the KVKK authority supervises personal data under Law No. 6698. The legal definition names call centres, automatic dialling machines and smart voice-recording systems, so a predictive dialler campaign falls inside it.
Are there legal calling hours in Türkiye?+
No calling-hours rule was found. A full read of Law No. 6563, the consolidated commercial-message regulation and the electronic-communications consumer-rights regulation found no clock window, no day-of-week rule and no public-holiday rule. Whether a Ministry communiqué, a BTK decision or a banking rule adds one could not be confirmed, so confirm before launch. DialerBee lets you set your own window per tenant either way.
Does DialerBee connect to İYS?+
The sources behind this page do not describe a direct İYS connection. DialerBee keeps consent records per contact and per channel, with type, source and timestamp, and checks them at every attempt, with revocations applied on the next attempt. Run the İYS query and the three-business-day upload as part of your own process, and keep the two records in line.
Can a collections team in Türkiye call without İYS consent?+
Collection and debt reminders, along with purchase, delivery, subscription and statutory notices, sit outside the consent duty and need no İYS check, as long as nothing is promoted in the same contact. Add an offer and the exemption is lost. Running reminders and offers as separate campaigns with separate templates in DialerBee keeps that line visible.
What must a Turkish commercial call say at the start?+
The trade name for a trader, or the first name and surname for a tradesman, and, where the commercial nature is not obvious, a word such as promotion, campaign or information stated at the beginning of the call. At least one reachable contact route must also be given. Agent scripts and Layla's opening should both be written to say this first.
What are the 2026 fines for calling without consent in Türkiye?+
TRY 2,859 to 14,309 per breach for 2026, set by the Ministry of Trade communiqué in Resmî Gazete of 25 December 2025, No. 33118. A bulk send in breach can be raised up to tenfold, an upper bound of TRY 143,090, and repeating the breach within a year of the notice doubles the previous fine. KVKK fines are separate.
Can we dial Türkiye from a contact centre outside the country?+
Yes, but cross-border transfer of Turkish personal data is the highest-risk item. Since 1 June 2024, under Law No. 7499, a transfer needs an adequacy decision, an appropriate safeguard such as the KVKK standard contract, or an occasional derogation. A standard contract must be notified to the Authority within five business days of signature. DialerBee storage locations and retention are configurable per tenant.
How is DialerBee priced for a Turkish team?+
In US dollars, because the Turkish lira floats: Starter $69 and Professional $129 per agent per month, Enterprise custom, with 20 percent off on annual billing and a 14-day free trial with free AI credit and no card. Carrier minutes stay on your contract with your Turkish carrier under BYOC. The AI voice agent is billed at $0.60 per started connected minute on managed AI.
See DialerBee on your own Turkish numbers
A 30-minute walkthrough on a demo tenant, in English or Arabic.