Call center software for Canada.

Canada regulates telemarketing through the CRTC's Unsolicited Telecommunications Rules, and the National Do Not Call List (DNCL) sits at the centre of them. Telemarketers are generally required to subscribe to the DNCL and scrub their calling lists against it, and to maintain their own internal do-not-call records when someone asks not to be called again. The suppression step happens before you dial, not after the call connects — so getting your compliance controls right at the list level is where the work is.

Calling hours also matter. CRTC telemarketing rules generally restrict calls to weekdays between 9:00am and 9:30pm, and weekends between 10:00am and 6:00pm, measured in the recipient's local time — which, in a country spanning six time zones, means your dialer needs to reason about the contact's location, not your own. Treat these windows as general guidance and confirm the current rules with the CRTC and qualified counsel before you rely on them. Separately, valid caller-ID (CLID) transmission is expected on telemarketing calls, so a legitimate number should be presented rather than suppressed. None of this is legal advice.

A few practical notes for teams operating here:

• Canada is a bilingual market — English and French — and Quebec in particular carries French-language expectations, so scripts, agents, and AI voices should handle EN/FR naturally.
• Personal-data handling falls under PIPEDA; document your purpose of processing, consent basis, and retention periods before a list reaches the dialer.
• CASL governs commercial electronic messages such as email and SMS, and requires its own consent — consent to a phone call does not extend to messaging channels.

DialerBee provides compliance-supporting controls rather than a compliance guarantee: DNCL and internal do-not-call suppression before dialing, local-time calling-window enforcement aligned to CRTC norms, CLID transmission per campaign, PIPEDA-aligned recording and retention controls, disposition and append-only audit logging, BYOC SIP routing through Canadian carriers, and bilingual English/French language-aware AI for EN/FR outreach. These help teams — including BPOs and collections operations — run cleanly, but they do not replace legal review.