Call center software for Spain.

Spain shifted to a consent-first footing when the General Telecommunications Law (Ley 11/2022) took effect from June 2023. In broad terms, unsolicited commercial calls to individuals are now generally prohibited unless the person has given prior consent, or there is a pre-existing or contractual relationship covering a related product or service. Interpretations are still evolving, so treat this as a starting point and confirm the current position with the AEPD, the CNMC, and qualified counsel — this is operational education, not legal advice.

Two authorities matter most day to day. The AEPD, Spain's data protection authority, oversees GDPR and LOPDGDD obligations and has fined organisations for unlawful marketing calls, so your consent or existing-relationship basis needs to be documented and provable per campaign. The CNMC oversees the telecom side, including expectations that a valid, displayed CLI accompanies your calls. Alongside that sits the Lista Robinson, Spain's national opt-out advertising register — calling lists should be scrubbed against it before you dial, in addition to your own do-not-call records.

The practical details add up. Agents and call scripts should be in European (Castilian) Spanish, calling windows follow the CET/CEST timezone, and every campaign benefits from a written record of why each contact is being called — consent captured, or a qualifying prior relationship. DialerBee is built to support this work rather than replace your legal review: consent-basis tracking with provenance, Lista Robinson and DNC list management, CET-aware scheduling, configurable retry caps and cooling periods, immutable audit logs, and Spanish (European) AI AMD tuned on local voicemail greetings. These are compliance-supporting controls — they help you operate deliberately, but they do not guarantee compliance, and rules change.