Jordan Regional Guide

Outbound calling in Jordan.

The practical rules for running calls and messages to Jordanian numbers: when to dial, how often, whose consent, what to record and how to label SMS.

Updated October 22, 2026

See DialerBee for Jordan

Quick answer

Outbound contact in Jordan is regulated by the Telecommunications Regulatory Commission (TRC). Advertising messages are barred from 21:00 to 07:00 and on declared holidays; no voice-call hours rule was confirmed. No national do-not-call register was found; opt-outs run through free operator mechanisms. TRC nuisance rules count four missed calls in a day or ten over seven days. The Personal Data Protection Law No. 24 of 2023 requires prior, documented consent. This is not legal advice.

Key Considerations

What are the rules for outbound calling in Jordan?

Calling Hours

Advertising messages are barred from 21:00 to 07:00 every day, and on feasts, religious and official holidays and national occasions, without TRC approval. No voice-call window was confirmed, so set yours inside that curfew.

Consent (PDPL)

The Personal Data Protection Law No. 24 of 2023 runs on opt-in: prior consent, explicit, documented in writing or electronically, and specified as to duration and purpose. There is no legitimate-interests route.

Opt-Out (TRC)

No national do-not-call register was found. Operators must give subscribers a free way to stop advertising messages wholly or partially and confirm the change by SMS. Keep your own suppression list.

Recording

Recording without a legal basis is a crime under Article 71 of the Telecommunications Law. PDPL Article 9 requires prior written or electronic notice. No announcement or beep-tone rule was confirmed.

Additional Considerations

Caller ID, retries, and messaging

Caller ID / Numbers

Under the National Numbering Plan, numbers belong to the TRC and licensees may use only numbers the TRC allocated. No voice CLI-presentation or anti-spoofing rule was confirmed.

Retry Rules

The TRC's 2011 Nuisance Complaints Instructions count four missed calls in one day, or ten over seven days, as nuisance. Penalties escalate up to a one-year bar on a new subscription.

Bulk SMS

Bulk messaging is licensed: a general TRC licence, TRC-pre-approved contracts, servers inside Jordan, and an ADV or SRV code before the sender name, consistent with the content.

Campaign planning

How do you set up a campaign to Jordanian numbers?

Each row is a decision you make before the first dial, the source it comes from, and a practical setting. The settings are operating suggestions, not legal thresholds.

Decision	What the source says	Practical setting
Clock	Jordan has been a fixed UTC+3 zone with no daylight saving since 28 October 2022 (IANA, a secondary source)	Schedule in Jordan time; no seasonal change to plan for
Daily window	Advertising messages barred 21:00 to 07:00; the 2011 Instructions applied this to the time of receipt	Keep voice and SMS inside 07:00 to 21:00, judged by delivery time
Working week	Sunday to Thursday, with Friday and Saturday the weekend; the Instructions do not carve out the weekend	Plan staffing around the Sunday-to-Thursday week
Holidays	Advertising barred on feasts, religious and official holidays and national occasions, which the Cabinet declares	Use a live holiday source, not a fixed list, and pause advertising on those dates
Attempts per contact	Nuisance at four missed calls in one day or ten over seven days	Cap well below both counts
Consent record	PDPL Article 5(a): explicit, documented, with a stated duration and purpose; re-obtain if the purpose changes	Store source, purpose and an expiry date for every contact
Withdrawal	PDPL Article 10(a)(2): erasure on withdrawal; Article 4(c): no penalty for exercising rights	Suppress on the next attempt, then erase
Bought lists	PDPL Article 14(a)(3): no transfer for marketing without specific consent	Treat as unusable until each contact's consent is documented
SMS follow-up	ADV for advertising, SRV for service; code, sender name and content must match	Send through your own licensed Jordanian SMS provider with reviewed templates

Worked example

How many retries are safe against the TRC nuisance thresholds?

The nuisance count is per number, so a retry plan is easiest to judge as a week. Take a collections or renewals campaign that tries each unanswered number twice a day, Sunday to Thursday.

Two attempts a day sits under the four-missed-calls daily count. Over five working days that is ten attempts, which reaches the ten-over-seven-days count if none is answered. Dropping to two attempts on three of the days and one on the other two gives eight a week and leaves headroom for an inbound callback that is missed.

Short answered calls count too: two received calls each not exceeding 60 seconds can qualify as nuisance. A contact who picks up, says "not now" and hangs up should move to a later slot rather than an immediate redial. In DialerBee the frequency rule limits repeat attempts against the same contact automatically, so set it below whatever weekly count you choose.

How DialerBee Helps

Compliance-supporting controls for Jordan

Jordan TRC Jurisdiction Pack

Jordan TRC ships as a jurisdiction pack. Set it on a campaign and the calling window you configure applies to every attempt under it.

Checks on Every Attempt

Your do-not-call list, the consent record, caller-ID ownership and the frequency limit are checked at the dial, not once at import. A revocation takes effect on the next attempt.

Audit Trail

Append-only audit logging, with every rule override recorded, so you can show what was checked when a complaint arrives.

In practice

Outbound calling in Jordan, in practice

Jordan is a heavily used BPO base, and its two rulebooks pull in different directions. The TRC regulates the channel under the Telecommunications Law No. 13 of 1995 and runs on opt-out: subscribers stop advertising messages through a free operator mechanism. The Ministry of Digital Economy and Entrepreneurship supervises the Personal Data Protection Law No. 24 of 2023, which regulates the list and runs on opt-in. A campaign has to satisfy both, so a contact who never opted out may still be uncallable for marketing if there is no documented consent.

The PDPL has real weight. Administratively, fines run up to JOD 500 for each day a violation continues, capped at 3% of the preceding year's total revenues, with suspension or revocation possible. Criminally, the fine is JOD 1,000 to JOD 10,000, doubled on repetition. A serious data breach must be notified to the people affected within 24 hours and to the supervisory unit within 72 hours. If you transfer databases outside Jordan, a data protection officer is mandatory.

On the dialer side, DialerBee's AI answering machine detection transcribes the greeting and classifies the words rather than waiting for a beep, in Arabic with Levantine dialect awareness among its 11 languages. You connect your own SIP trunk through BYOC, and your carrier bills the minutes. For the product side of Jordan, including the Jordanian Arabic AI voice agent and prices in dinars, see DialerBee in Jordan. For every article and source behind this page, read the full Jordan TRC compliance guide.

None of this is legal advice. DialerBee provides compliance-supporting controls, not a compliance guarantee; confirm current requirements with the TRC, the Ministry and qualified local counsel.

Frequently Asked Questions

Is there a legal calling-hours window for outbound voice calls in Jordan?

No voice-call window could be confirmed in published sources. Article 7(2) of the TRC's 2024 Bulk Messages Instructions bars advertising messages from 21:00 to 07:00 every day of the week, and on feasts, religious and official holidays and national occasions, without the TRC's prior approval. That rule is written for messages; treat it as the regulator's stated standard for acceptable contact hours and set your voice window inside it.

Does Jordan have a national do-not-call register?

None was found in the TRC's published instruments or the Ministry's data-protection pages, and that is a 'not found' rather than a proven absence, so confirm with the TRC. What exists is an operator-level opt-out: operators must give subscribers a free way to stop advertising messages wholly or partially, and confirm the change by SMS. Keep your own do-not-call list and honour every stop request.

How many calls to the same number count as nuisance in Jordan?

Under the TRC's Nuisance Complaints Instructions of 27 December 2011, a complaint qualifies at a minimum of two received calls each not exceeding 60 seconds, or two messages, or four missed calls in one day, or ten over seven days. Escalation runs from a warning to partial disconnection for a week, full disconnection for 30 days, termination of the subscription and a one-year bar on a new one.

Do we need consent before calling Jordanian numbers for marketing?

Under the Personal Data Protection Law No. 24 of 2023, yes: Article 4(a) requires prior consent, and Article 5(a) requires it to be explicit, documented in writing or electronically, and specified as to duration and purpose. Marketing is not among the law's exemptions from prior consent, and Article 14(a) bars transferring data for marketing without specific consent, so a bought list is not usable on its own.

Can we record calls to Jordanian customers?

Only with a legal basis. Article 71 of the Telecommunications Law punishes recording a communication without any legal basis with one month to one year in prison, a fine of JD 100 to JD 300, or both. A recording is personal data, so PDPL Article 9 requires written or electronic notice before processing starts. No announcement or beep-tone rule could be confirmed.

Do we need a licence to send bulk SMS in Jordan?

Yes for bulk messaging. The 2024 Instructions require a general telecommunications licence from the TRC, TRC-pre-approved subscription contracts and bulk-message servers inside Jordan, and every message carries a category code before the sender name, such as ADV for advertising or SRV for service. A separate licence for outbound voice telemarketing could not be confirmed; ask the TRC directly.

How does DialerBee support these Jordanian rules?

Through compliance-supporting controls, not a guarantee. Jordan TRC ships as a jurisdiction pack, and every attempt is checked against your do-not-call list, the calling window, the consent record, caller-ID ownership and the frequency limit. A consent revocation takes effect on the next attempt. Overrides are recorded in an append-only audit trail. Legal responsibility stays with the operator.

Does DialerBee's answering machine detection work on Arabic voicemail greetings?

DialerBee's AI AMD transcribes the greeting and classifies the words rather than listening for a beep, in 11 languages including Arabic with Gulf, Levantine and Egyptian dialect awareness. Sensitivity thresholds are set per tenant and per campaign, and agent corrections feed tenant-scoped tuning.

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This page is for operational education only and is not legal advice. Jordanian instruments and enforcement practice change. Confirm current requirements with the Telecommunications Regulatory Commission, the Ministry of Digital Economy and Entrepreneurship, and qualified local counsel.

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