Egypt Regional Guide

Outbound calling rules in Egypt.

Egypt polices the calling line, not a consumer list. Register every number, show who you are, get written consent before you record, and treat SMS as opt-in. Here is the practical order of work.

Updated October 22, 2026

See DialerBee for Egypt

Quick answer

What are the rules for outbound calling in Egypt? Under NTRA rules approved on 21 July 2024, anyone making promotional or commercial calls must register their particulars and numbers with the mobile operators, and recipients see the caller's name or an "NTRA Alert" warning. Voice is registration-based, not per-consumer opt-in; SMS and other electronic marketing need consent under the PDPL (Law No. 151 of 2020). Recording needs judicial authorisation or written consent. No national do-not-call register or calling-hours rule was confirmed.

Key Considerations

What are the four rules that shape an Egyptian campaign?

Registered lines

Since the NTRA rules of 21 July 2024, promotional and commercial calls must come from lines registered with the mobile operators, with the type of promotional activity declared. Fixed lines are covered too. Roughly one million lines were registered in the first year.

NTRA Alert identity

The recipient sees the calling entity's name and number, or an advance warning branded "NTRA Alert". It was extended to fixed lines in May 2025, and caller identity now includes the caller's capacity or occupation.

Recording needs written consent

Recording a call without prior judicial authorisation or the parties' written consent is an offence against the sanctity of private life, punishable by up to one year (Court of Cassation, reported 28 July 2026).

PDPL opt-in for SMS

Electronic direct marketing needs consent under PDPL Articles 17 and 18 (Law No. 151 of 2020; Executive Regulations by MCIT Decision No. 816 of 2025), with consent records kept three years from the last message.

Confirmed and unconfirmed

Which Egyptian calling rules are actually confirmed?

NTRA's site and the Official Gazette were not reachable when our compliance guide was written, so most rules rest on published reporting of NTRA statements. Planning goes wrong when an unconfirmed rule is treated as settled, in either direction.

Topic	Status	What the guide records
Line registration	Reported	Register particulars and numbers with the mobile operators, activate the promotional-calls service, declare the activity type (rules approved 21 July 2024); fixed lines included
Caller identification	Reported	Name and number, or "NTRA Alert"; fixed lines from May 2025
Consent for voice calls	Not required by NTRA rules	The line must be registered and identified rather than consented to
Consent for SMS and electronic marketing	Reported	Opt-in under PDPL Articles 17 and 18; records kept three years from the last message
National do-not-call register	Not found	No register found, and no source states none exists
Calling hours	Not confirmed	No permitted or prohibited hours rule for marketing calls could be confirmed
Weekend, holiday and Ramadan rules	Not confirmed	Weekend and holiday restrictions unconfirmed; no Ramadan calling rule in the sources
Call recording	Reported	Judicial authorisation or the parties' written consent; an announcement alone not confirmed as sufficient
SMS sender ID, CLI spoofing, marketing prefix	Not found	No registered sender-ID regime, CLI-spoofing rule or reserved marketing prefix found; operators may impose their own requirements
Separate call-centre licence	Not confirmed	Whether a distinct NTRA licence is needed beyond per-line registration could not be confirmed

Additional Considerations

Caller ID enforcement, complaints and WhatsApp

The enforcement ladder

A handset that uses an unregistered line for nuisance calls more than once is stopped. Switching to more unregistered lines gets it permanently blocked on every Egyptian network, and the subscriber can be barred from any new line, personal ones included. Disconnections began on 24 August 2025.

Complaints drive enforcement

Consumers report through the operators' call centres, NTRA's call centres, the 155 hotline, the My NTRA app and a reporting website. Article 76 of Law No. 10 of 2003 punishes deliberately annoying others by misuse of telecommunications devices with prison and a fine of EGP 500 to 20,000, or either.

WhatsApp is not named

No reachable instrument names WhatsApp, so treat the PDPL Article 17 and 18 duties as the floor: consent, sender identity, a valid contact address, a clear direct-marketing purpose and an easy refusal mechanism. Confirm with NTRA and the Personal Data Protection Centre.

How DialerBee Helps

Compliance-supporting controls for Egypt

Egypt does not ship as a DialerBee jurisdiction pack, so calling windows and do-not-call handling are configured per tenant. The legal responsibility stays with the operator.

Only your registered numbers

Caller-ID pools are owned exclusively per tenant, provisioned through your own carriers and mapped per campaign. Selection mode applies at dial time from the campaign's own pool, so a campaign does not fall back to an unregistered line.

Your suppression list, every attempt

With no national register to scrub against, your do-not-call list is imported once, then searched and checked on every attempt. A frequency rule limits repeat attempts to the same contact, and a consent revocation takes effect on the next attempt.

Consent and recording records

Consent is created, updated and revoked as auditable records. Recording can be configured per campaign, with retention per campaign and tenant, signed-URL playback, legal hold and export. Controls and decisions are kept in an append-only audit log.

In practice

How do you launch an outbound campaign to Egypt, step by step?

Egypt took a different route from its Gulf neighbours. Instead of a telemarketing code with hours and consent thresholds, NTRA built an identification and enforcement regime: register the line you call from, show who you are, and lose the line, then the handset, then the right to hold any line at all if you do not. The order of work follows from that.

Register before you dial. Register your particulars and every outbound number, fixed lines included, with the mobile operators, activate the promotional-calls service and declare the type of promotional activity.
Load only those numbers. Put the registered numbers into the campaign's caller-ID pool and nothing else, so no campaign can fall back to an unregistered or personally registered line.
Match the name. Make the calling entity name presented to the recipient match the registered entity, because that is what NTRA Alert shows.
Sort out the data licence. Obtain a licence or permit from the Personal Data Protection Centre for electronic marketing activities. Decisions are due within 90 days, and silence counts as refusal.
Separate voice from SMS. Collect PDPL consent before any electronic direct-marketing message, carry sender identity, a valid contact address and a clear direct-marketing purpose, give an easy refusal mechanism, and keep consent records for three years from the last message.
Decide recording before go-live. Obtain and log the parties' written consent before recording a call. Until your counsel signs off a consent process, leave the Egyptian campaign unrecorded.
Build your own suppression list. No national register was found, so record opt-outs and complaints yourself and check them on every attempt. Limit repeat attempts to the same contact.
Configure the clock. Egypt runs UTC+2 in winter and UTC+3 in summer under Law No. 34 of 2023, changing on the last Friday of April and the last Thursday of October. Set windows against the zone, not a fixed offset.
Ask NTRA about hours. No calling-hours rule could be confirmed, so confirm with the regulator whether one applies, and check for any 2026 NTRA decision on promotional calls before launch.
Plan data transfers. PDPL Article 14 prohibits transfer outside Egypt unless the destination's protection is no lower than the PDPL's and a Centre licence or permit is held. Breaches go to the Centre within 72 hours, and legal persons must appoint a data protection officer registered with the Centre.

Two penalty tracks are routinely confused. Article 76 of Law No. 10 of 2003 is what NTRA cites against nuisance marketing callers: prison and a fine of EGP 500 to 20,000, or either. Article 25 of the Anti-Cybercrime Law No. 175 of 2018 is heavier: at least six months and a fine of EGP 50,000 to 100,000, or either, for acts including bulk electronic messages without consent. PDPL breaches are a third, separate track, with fines up to EGP 5,000,000.

For the full source list and the detail behind each rule, read our Egypt NTRA outbound compliance guide. For what DialerBee itself offers an Egyptian floor, including pricing, use cases and the Egyptian Arabic AI voice agent, see AI call center software for Egypt. None of this is legal advice; confirm current rules with NTRA, the Personal Data Protection Centre and qualified counsel.

Frequently Asked Questions

Do I need the called person's consent to make a marketing call in Egypt?

For voice calls, the NTRA rules approved on 21 July 2024 do not require the caller to hold the called party's consent. They require the calling line to be registered with the mobile operators and identified to the recipient. Consent is required for electronic direct marketing such as SMS: PDPL Articles 17 and 18 make it opt-in, with consent records kept for three years from the last message sent.

Is there an NTRA do-not-call registry to check before dialling?

No national Do Not Call register was found, and no source positively states that none exists, so do not assume a list you can scrub against. What exists is a caller-side register of marketing lines, consumer reporting through the operators, NTRA's call centres, the 155 hotline and the My NTRA app, and the free code *155# to cancel promotional subscriptions. Your own suppression list is the practical control.

Are marketing calls banned during Ramadan or outside certain hours in Egypt?

No permitted or prohibited calling-hours rule for marketing calls could be confirmed from any reachable source, and no Ramadan calling rule appears in the guide's sources. Weekend and holiday restrictions are likewise unconfirmed. Treat the absence of a rule as unproven rather than established, and confirm with NTRA before launch. DialerBee lets you set calling windows per tenant either way.

What does the person I call in Egypt see on their phone?

The service presents either your entity's name and number or an advance warning that the call is promotional, branded "NTRA Alert". It was extended to fixed lines in May 2025, and caller identity now includes the caller's capacity or occupation. Make sure the entity name presented matches the entity you registered.

Can we record outbound calls to Egyptian customers?

Only with prior judicial authorisation or the written consent of the parties. Per a Court of Cassation ruling reported on 28 July 2026, recording without either is an offence against the sanctity of private life, punishable by up to one year. A "this call may be recorded" announcement alone has not been confirmed as sufficient. In DialerBee, recording can be configured per campaign, so an Egyptian campaign does not have to inherit another campaign's setting.

What happens if a campaign calls from an unregistered line?

A handset using an unregistered line for nuisance calls more than once is stopped; switching to further unregistered lines gets the handset permanently blocked from any network in Egypt; and subscribers proven to have used unregistered lines are permanently barred from obtaining new lines, including personal ones. Disconnections began on 24 August 2025, and NTRA has referred cases to the Public Prosecution.

Does Egypt change its clocks, and does that affect calling windows?

Yes. Under Law No. 34 of 2023 Egypt observes UTC+2 in winter and UTC+3 in summer, with summer time starting at midnight on the last Friday of April and ending at the end of the last Thursday of October. In DialerBee, calling windows are configured per tenant and applied before the call is originated, so you do not hard-code a single offset.

Can we use our own Egyptian SIP trunks and Egyptian Arabic?

Yes. DialerBee is BYOC: you connect your own SIP trunk or PBX and carrier minutes are billed by your carrier. Number registration with the operators stays your responsibility. AI answering machine detection is dialect-aware for Egyptian Arabic, and Layla, the AI voice agent, handles Gulf, Levantine and Egyptian Arabic plus ten more languages.

DialerBee for Egypt Egypt NTRA Compliance Guide UAE Guide Saudi Arabia Guide Compliance Autopilot Caller-ID Pool Control Call Recording Compliance MENA Compliance Guide MENA Solution BPO Dialer

This page is for operational education only and is not legal advice. NTRA's site and the Official Gazette were not reachable when our Egypt guide was written, so most rules here rest on published reporting of NTRA statements. Regulations change. DialerBee provides compliance-supporting controls; legal responsibility stays with the operator. Confirm current requirements with the National Telecom Regulatory Authority, the Personal Data Protection Centre and qualified local counsel.

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