Press · Fact sheet
DialerBee facts
The checked facts about DialerBee, in one place, for reviewers, journalists and software directories. Each one is taken from the page on this site that states it, and the same facts are published as machine-readable JSON.
Last verified:
Quick answer
What is DialerBee? DialerBee is the multilingual AI contact center platform for BPOs, collections teams, telecom resellers, and regulated contact centers. It is built by BroadNet Technologies, founded in 2004 and headquartered in Beirut, Lebanon. Pricing starts at $69 per agent/month, with a 14-day free trial and no credit card required. It works in 11 languages.
Category
Last verified: 7 October 2026
Multilingual AI Contact Center Platform
DialerBee is the multilingual AI contact center platform for BPOs, collections teams, telecom resellers, and regulated contact centers.
- Inbound and outbound voice
- WhatsApp, SMS and Email in one omnichannel inbox
- AI voice agents (Layla)
- Live agent assist and transcription
Company
Last verified: 7 October 2026
- Product
- DialerBee
- Built by
- BroadNet Technologies
- Founded
- 2004
- Years in telecom
- 22
- Headquarters
- Beirut, Lebanon
Source: /about/team/ and /about/.
Pricing
Last verified: 7 October 2026
| Plan | Price | Agents |
|---|---|---|
| Starter | $69 per agent/month | Up to 20 agents |
| Professional | $129 per agent/month | Up to 100 agents |
| Enterprise | Custom | Unlimited agents |
- Annual billing saves 20%.
- 14-day free trial, no credit card required.
- No per-minute platform fee. Carrier minutes are billed by your carrier (BYOC).
- The AI voice agent is a usage-billed add-on on Professional and Enterprise, metered by minutes.
Source: /pricing/.
Languages
Last verified: 7 October 2026
11 languages. Language-aware AI across voice, AMD and transcription. Covers: interface, AI voice agent, AMD and transcription.
- English
- Arabic · العربية
- Spanish · Español
- French · Français
- German · Deutsch
- Italian · Italiano
- Turkish · Türkçe
- Hindi · हिन्दी
- Urdu · اردو
- Portuguese · Português
- Indonesian · Bahasa Indonesia
Channels, dialing, IVR and reports
Last verified: 7 October 2026
- Channels
- Voice, WhatsApp, SMS and Email
- Dialing modes
- 4: Preview, Power, Progressive and Predictive
- IVR builder
- 40 node types
- Reports
- 15 report types, plus Insights
Deployment, tenancy and integration
Last verified: 7 October 2026
- BYOC and deployment. Three patterns: DialerBee supplies the SIP trunks and numbers; you keep your own PBX or SBC; or you bring a SIP trunk from your own carrier. Patterns B and C carry no per-minute platform fee because DialerBee does not carry the voice. Deployment options.
- White-label and multi-tenant. Tenants are isolated at the row level in PostgreSQL; white-label and multi-tenant management are on the Enterprise plan. White-label · Multi-tenant.
- API and webhooks. REST API with tenant API keys and HMAC-signed webhooks. API & webhooks.
- Integrations. See the integrations directory.
Security status
Last verified: 7 October 2026
As published on the Trust Center. DialerBee holds no security certification today: SOC 2 Type II is planned, not held.
- Encryption (TLS + AES-256)
- Implemented
- Role-based access control
- Implemented
- Multi-tenant isolation (RLS)
- Implemented
- Append-only audit logs
- Implemented
- Signed recording URLs
- Implemented
- Backup & restore testing
- Implemented
- Infrastructure monitoring
- Implemented
- SOC 2 Type II
- Planned
- Single sign-on (OIDC, SAML) and SCIM
- Implemented
- Two-factor sign-in and IP allow-list
- Implemented
- Penetration testing
- Planned
Compliance-supporting controls
Last verified: 7 October 2026
DNC checks, consent with revoke, calling hours per jurisdiction, a frequency rule and audit logs. Jurisdiction packs ship for UAE TDRA, KSA CST, Jordan TRC and Bahrain TRA. Compliance controls.
DialerBee does not provide legal advice or guarantee regulatory compliance.
For reviewers and directories
Last verified: 7 October 2026
If a listing, review or article states a fact about DialerBee that does not match this page, email hello@dialerbee.com with the link and the fact in question. We ask only for factual accuracy — not for a rating, a placement or a change of opinion.
Commercial questions: sales@dialerbee.com. Security reviews: security@dialerbee.com. Press resources: /press/.
Where to check
- Pricing — plans and billing
- Trust Center — security status
- Benchmarks — figures from internal pilot conditions
- Case studies — illustrative scenarios, not measured customer results
- About — the company and the platform
- dialerbee-product.json — these facts as JSON