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Guides

Step by step walkthroughs for the jobs that come up when you set up or move an outbound operation: connecting a CRM, bringing your own SIP trunks, designing an IVR, running surveys over WhatsApp and voice, and choosing between the dialing modes. Each one is written to be followed in order rather than skimmed.

11 articles

Quick answer

What do the DialerBee guides cover? They are practical walkthroughs of setup and migration work: connecting Salesforce, HubSpot or Zoho to an outbound dialer, pointing your own SIP trunks at the platform, designing an IVR for Gulf callers, running CSAT and NPS surveys over WhatsApp and voice, choosing between preview, progressive, power and predictive dialing, and moving from one dialer to another without stopping the floor. DialerBee is the multilingual AI contact center platform, and each guide states what to configure and in what order.

Guides 8 min

AI Voice Agents: What They Can Do Today

What an AI voice agent handles on real calls today: inbound from a DID, catalogue-only prices, booking after a free-busy check, handoff and kill switches.

September 11, 2026 Read

Guides 8 min

Answering Machine Detection for Arabic Dialects

Why beep detection misreads Arabic voicemail greetings, how transcript classification works instead, which dialects it covers, and how agent feedback tunes it.

September 11, 2026 Read

Guides 8 min

BYOC Explained: Use Your Own SIP Trunks

What bring your own carrier means in practice: no per-minute platform markup, your carrier contracts kept, local caller ID, two media nodes with failover.

September 11, 2026 Read

Guides 9 min

Choosing Contact Center Software for a BPO

A buying checklist for BPO operators: tenant isolation, white-label, per-tenant roles, BYOC, languages, compliance-supporting controls, per-client reports.

September 11, 2026 Read

Guides 9 min

Connect Rate, Abandon Rate and Handle Time

Definitions that hold up in a client review: how connect rate, abandon rate and handle time are calculated, how pacing moves them, which report shows each.

September 11, 2026 Read

Guides 9 min

CSAT and NPS Surveys on WhatsApp and Voice

How to run CSAT and NPS surveys across voice IVR, AI voice, WhatsApp, SMS and web: question types, triggers, denominators in the analytics and recovery cases.

September 11, 2026 Read

Guides 8 min

IVR Design for Gulf Callers

Language select, smart greeting, dialect-aware prompts, voice packs, WhatsApp deflection and a queue with an SLA target: how to design an IVR for Gulf callers.

September 11, 2026 Read

Guides 8 min

Omnichannel Contact Centers for MENA BPOs

One inbox for voice, WhatsApp, SMS and email, Customer 360 on the phone number, and the multi-tenant and white-label controls a MENA BPO needs per client.

September 11, 2026 Read

Guides 9 min

Predictive Dialing for Collections in Latin America

How collections teams run predictive pacing with an abandon governor, calling hours configured per jurisdiction, WhatsApp reminders and client reports.

September 11, 2026 Read

Guides 8 min

What Is a Predictive Dialer and How Does It Work?

How predictive dialing paces outbound calls, how the abandon governor protects the campaign, and when preview, progressive or power dialing suits better.

September 11, 2026 Read

Guides 8 min

WhatsApp for Collections Teams: A Practical Guide

How collections teams use WhatsApp templates, interactive buttons, shared consent and suppression, delivery reports and reminders alongside the voice channel.

September 11, 2026 Read

See the platform these articles describe

DialerBee is the multilingual AI contact center platform: inbound queues and outbound campaigns, WhatsApp, SMS and email in one thread, AI voice agents, and language-aware answering machine detection across 11 languages, on your own carriers.

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